smk

A management consultant turned investor focused on the MENA region. Reads a lot from many different sources to try to stay up with our ever changing world

[Hussein Ibish @Ibishblog]

The truly GREAT Walid Khalidi showed exactly how fine scholarship could and should be crucial instruments in the interests of a noble political cause, reviving and rescuing Palestinian national consciousness.
My latest for ⁦@TheNationalNews⁩ https://t.co/mRR4u5VbPI

[Institute for Palestine Studies @PalStudies]

Professor Walid Khalidi dedicated his life to documenting the Nakba and uncovering the foundations of Palestine's dispossession. 🧵

[Paddy Cosgrave @paddycosgrave]

UpScrolled is now the most downloaded mobile app in the United States! In the last hour it surpassed ChatGPT, Gemini and Threads. Likely the fastest growing app ever. This is truly insane growth and an even wilder story.

[smk @samermk]

@dutweets After a long and painfull process I terminated my services and received a confirmation of that action..... without any identifying information such as the terminated account number. Is this a ploy to male it impossible to prove that I did so? What lack of competence!

[smk @samermk]

@dutweets Can you please please please fix your IT systems so I can use the self service channels! Visual IVR doesnt work; IVR doesnt recognize inputs; staff doesnt know how to provide service and gives wrong information. What a disaster.

[smk @samermk]

@TicketmasterME why can only upgraded X users message your company? What a poor image you are portraying to customers!!! #CustomerServiceFail

[smk @samermk]

@TicketmasterME how is that i can see my tickets on the website for the coldplay in my account on the website but not on my app? Why do you not have proper customer service channels to resolve such basic issues? #CustomerServiceFail

[smk @samermk]

@tod_tv Apple TV app crashes and you are not fixing it. There is only one customer service channel which is email and no one responds. It is great to be a monopoly. you can take people'e money, deliver horrific service and there is nothing they can do!!

[smk @samermk]

@tod_tv Systems are failing. Subscribers to Euro 2024 unable to watch games. Customer service unreachable and the bot is unhelpful. #todtv

[smk @samermk]

@_dutelecom_ given you are a telcom it is amazing how often customers expereince dropped calls when calling your 800 number! is that a way of avoiding speaking to customers or your special sauce for ensuring customer dissatisfaction. if so it is working brilliantly

[smk @samermk]

@RAKBANKlive your website always has issues on Sat morning. What is the problem? Does it only work when the branches are open!!!!

[smk @samermk]

@etisalatUAE please fix the store locator function on your website. It is so bad it is embarassing!

[smk @samermk]

@RAKBANKlive RAK bank slogan for their online banking says something about safe online systems. they are right: because no one can access the system not even account holders because they NEVER WORK. Rant over

[smk @samermk]

@etisalatUAE when you send an email with this official sounding title "Subscriber Verification Survey" only for us to realize this is to get more information to send more marketing materials then your credibility is weakened. this is misleading

[smk @samermk]

@EyalToren @LaraFriedmanDC Enough with the "what aboutism" especially when you have zero clue. Read about the Palestinians arrested or killed by the PA and other governments when they speak up about human rights and authoritarian actions.

[smk @samermk]

#dutelecom many times does it take for Du to stop having its agents call to sell home services that we already have? I have tried many times but seems they simply are incapable of basic professional service delivery. It really is quite sad

[smk @samermk]

@DuTelecom if you are going to put unsubscribe links in the email you send they should work. The fact that something this basic doesn't work explains why so much else does not work

[smk @samermk]

@TadbeerOfficia1 a quick recommendation: if you want to call people for payments where your staff made a mistake in the calculation you should provide a way for them to make a payment without having to come to your offices. come join the modern age

[smk @samermk]

@emirates good luck with managing bitcoin payments and NFTS if you cant get the basics right. You continue to use an address other than the one on my profile. been ongoing for two years now. and you customer feedback page is full of errors.