Sam Littlefair 🦋 @littlefair.ca

Building @tryvowel
Docs @storyblok
Using @sveltejs
🇨🇦 in 🇮🇹

[Sam Littlefair 🦋 @littlefair.ca @samlfair]

🦋 /littlefair.ca

[Sam Littlefair 🦋 @littlefair.ca @samlfair]

@webmaster @Una I want a proper magic link protocol like this: https://t.co/TQNytnNIfn

[Sam Littlefair 🦋 @littlefair.ca @samlfair]

@willisalsoyoung @ZohoInvoice Let's just hope I never need any of that information 🥲

[Sam Littlefair 🦋 @littlefair.ca @samlfair]

I've been using @ZohoInvoice for five years. Happy to learn that they just deleted my account and all of my invoice history because I hadn't logged in in six months. 🙂

[Sam Littlefair 🦋 @littlefair.ca @samlfair]

@danituits2 @ZohoInvoice They have a paid tier and enterprise products. The free tier is pretty simple, but it's good for occasional freelance work — unless they decide to delete your account 😅

[Sam Littlefair 🦋 @littlefair.ca @samlfair]

I'm guessing that links still don't get visiblity on Twitter, but just in case I wrote down my thoughts on NYT's article about organized crime in the #NovaScotia lobster fishery.

TL;DR, I don't think Indigenous people are driving whites to do crime. https://t.co/Zlizl5dOMb

[Sam Littlefair 🦋 @littlefair.ca @samlfair]

Isn't it enough to just say "white people are running a criminal operation that does arson and drive-by shootings" without calling into question Indigenous treaty rights?

[Sam Littlefair 🦋 @littlefair.ca @samlfair]

This article about white organized criminals causing mayhem in white lobster-fishing communities spends 1100 words discussing "thorny questions about Indigenous rights," which — it seems obvious — misses the point. @LaVjosa https://t.co/R8H4GmAjWP

[Sam Littlefair 🦋 @littlefair.ca @samlfair]

No joke, I might have slept on this and woken up today to decide that, actually, who cares, I should go ahead and open a @PCFinancial account, only to get another infuriating message from the @PCFinancial team.

What's the point of offering customer service if it's this dismal?

[Sam Littlefair 🦋 @littlefair.ca @samlfair]

🤣 wowowow I love that @pcfinancial's attempt at damage control is just to offer a different version of "do you have any other questions?"

"I'd like to review your experience."
"Okay."
"How can I assist you?"

This is not customer support. It's customer deterrance.

[Sam Littlefair 🦋 @littlefair.ca @samlfair]

"Hi, I have some questions about opening a PC Financial account."
"To open an account, go to a pavillion. Do you have any other questions?"

The "do you have any other questions" phrase came up about 50 times as the support rep very obviously tried to end the call repeatedly.

[Sam Littlefair 🦋 @littlefair.ca @samlfair]

... to access essential information, like financial security and government programs. Increasingly, when someone finally answers the phone, they have no helpful information and aggressively push the caller back to the website.

[Sam Littlefair 🦋 @littlefair.ca @samlfair]

This reinforces my feeling that phone support (and customer support in general) is deteriorating rapidly, and affirms my genuine belief that telephone support should be a regulated industry.

Canadians probably spend hundreds of millions of hours per year waiting on hold...

[Sam Littlefair 🦋 @littlefair.ca @samlfair]

I just had my worst-ever phone support experience. I called @PCFinancial because I wanted to open an account and get a credit card, and I had some basic questions.

After 45 minutes on hold, I get through to a human.

[Sam Littlefair 🦋 @littlefair.ca @samlfair]

This is the first time I've ever called a support line interested in purchasing a product only to be actively dissuaded by the support rep. I'm definitely going to look at my local credit union tomorrow.

[Sam Littlefair 🦋 @littlefair.ca @samlfair]

I just had my worst-ever phone support experience. I called @PCFinancial because I wanted to open an account and get a credit card, and I had some basic questions.

After 45 minutes on hold, I get through to a human.

[Sam Littlefair 🦋 @littlefair.ca @samlfair]

When he finally came back, I asked a few more questions, none of which he could answer. After every non-answer, a perfunctory "Do you have any other questions."

Finally, exhasperated, I gave up. "You haven't actually answered a single question I've asked."

[Sam Littlefair 🦋 @littlefair.ca @samlfair]

@steph_dietz_ Everyone left for Bluesky! It's better over there! (I just check in here every couple of days to see how the dumpster continues to burn.)