Samantha

[Samantha @sammyjofrie]

@Delta thank you to Crystal who was able to quickly cancel our travel reservations with a refund to our original payment method. There was almost no wait time and Crystal was able to complete the refund in less than 15 minutes. Looking forward to traveling with delta again soon!

[Samantha @sammyjofrie]

@RandyATT @ATT (2 of 2) Told this is a known issue but no resolution. How can I get back into my acct? I’m expected to pay my bill but cannot manage acct/make changes. Please help to correct issue so I can access my acct. Hrs spent on trying to resolve with no progress.Thank you.

[Samantha @sammyjofrie]

@RandyATT There is unacceptable customer service occurring @ATT.locked out of acct since 5/8, ATT system doesn’t generate security code to verify b/c lines end in same last 4 digits. 6+ tickets & closed w/o resolution. Called 15+ times to resolve & no progress. (1 of 2)

[Samantha @sammyjofrie]

@AppleSupport Thank you! Dm sent.

[Samantha @sammyjofrie]

@AppleSupport how do I know if my phone number is verified in my iCloud account? @ATTCares says I’m not receiving their verification code because my number is gray in my iMessage settings.

[Samantha @sammyjofrie]

@ATTCares No it is not bundled. I have two cell phones on my line. Please help, I’m getting no where. I spoke with a supervisor last time and still no resolution. Thank you.

[Samantha @sammyjofrie]

@ATT @ATTCares please help: locked out of my acct for over three wks. I have three tickets & multiple tweets to try & resolve with no resolution. Told this is a common issue yet no one is able to resolve? 5/23 update was it will be resolved in 3-5 BD it’s BD 6 with no contact.

[Samantha @sammyjofrie]

@ATT Customer for 10 years & third ticket created for same issue in past 2.5 /wks. Hours on phone w/ customer service & no resolution. I cannot reset my password. Just told it will be another 3-5 business days. Unacceptable & worst customer service experience I’ve encountered

[Samantha @sammyjofrie]

@ATT Locked out of my account. Representatives I’ve spoke with have created multiple tickets with your IT and still no resolution. Please help, this has been an ongoing issue for over a week and a half.

[Samantha @sammyjofrie]

@owletbabycare @madshelen Using connected care app to check readings, not real time, but has provided some information on the alarms we’ve been receiving. Really disappointed with the reliability of this technology/app. Several issues in the last few months.

[Samantha @sammyjofrie]

@native_cos Customer for years. Extremely disappointed. Received large order to find the ingredient list now includes fragrance on the scents my husband & I use. Will no longer be customers. Your customers deserve better than the ingredients that are hidden by the term fragrance.

[Samantha @sammyjofrie]

@PotteryBarnKids Elliot extra wide dresser + topper & nightstand was delivered Friday & has glue on front of drawer & a nick on another. Tried calling customer service waited on the phone over an hour w/o answer. Please help to resolve.

[Samantha @sammyjofrie]

@Macys @Macys was told to throw all of the broken plates that were received and now my account is charged again for the replacement plates that were sent. Please correct and refund the extra charges.

[Samantha @sammyjofrie]

@Macys DM sent. Thank you.

[Samantha @sammyjofrie]

@Macys @Macys also disappointed in a recent order placed online. Received yesterday, 4/6 plates cracked/chipped upon arrival.

[Samantha @sammyjofrie]

@FitbitSupport purchased fitbit flex in July, device won't hold a charge. Device shows charged, once disconnected it dies within an hour.

[Samantha @sammyjofrie]

@Cooking_Light does my subscription come with digital version access?

[Samantha @sammyjofrie]

@LivingSocial thanks for the help!

[Samantha @sammyjofrie]

@LivingSocial @ashelangoski same thing is happening to me. Accessing from Mobil but code doesn't work.

[Samantha @sammyjofrie]

Cleaned out the closet & found new shoes. Awesome. Maybe I should clean more? #notgoingtohappen