President and CEO of Spectrum Health Care, championing care solutions to help people age at home with compassion and support. Loves dogs and Bruce Springsteen.
"My name's Raymond. I'm 73. I work the parking lot at St. Joseph's Hospital. Minimum wage, orange vest, a whistle I barely use. Most people don't even look at me. I'm just the old man waving cars into spaces.
But I see everything.
Like the black sedan that circled the lot every morning at 6 a.m. for three weeks. Young man driving, grandmother in the passenger seat. Chemotherapy, I figured. He'd drop her at the entrance, then spend 20 minutes hunting for parking, missing her appointments.
One morning, I stopped him. "What time tomorrow?"
"6:15," he said, confused.
"Space A-7 will be empty. I'll save it."
He blinked. "You... you can do that?"
"I can now," I said.
Next morning, I stood in A-7, holding my ground as cars circled angrily. When his sedan pulled up, I moved. He rolled down his window, speechless. "Why?"
"Because she needs you in there with her," I said. "Not out here stressing."
He cried. Right there in the parking lot.
Word spread quietly. A father with a sick baby asked if I could help. A woman visiting her dying husband. I started arriving at 5 a.m., notebook in hand, tracking who needed what. Saved spots became sacred. People stopped honking. They waited. Because they knew someone else was fighting something bigger than traffic.
But here's what changed everything, A businessman in a Mercedes screamed at me one morning. "I'm not sick! I need that spot for a meeting!"
"Then walk," I said calmly. "That space is for someone whose hands are shaking too hard to grip a steering wheel."
He sped off, furious. But a woman behind him got out of her car and hugged me. "My son has leukemia," she sobbed. "Thank you for seeing us."
The hospital tried to stop me. "Liability issues," they said. But then families started writing letters. Dozens. "Raymond made the worst days bearable." "He gave us one less thing to break over."
Last month, they made it official. "Reserved Parking for Families in Crisis." Ten spots, marked with blue signs. And they asked me to manage it.
But the best part? A man I'd helped two years ago, his mother survived, came back. He's a carpenter. Built a small wooden box, mounted it by the reserved spaces. Inside? Prayer cards, tissues, breath mints, and a note,
"Take what you need. You're not alone. -Raymond & Friends"
People leave things now. Granola bars. Phone chargers. Yesterday, someone left a hand-knitted blanket.
I'm 73. I direct traffic in a hospital parking lot. But I've learned this: Healing doesn't just happen in operating rooms. Sometimes it starts in a parking space. When someone says, "I see your crisis. Let me carry this one small piece."
So pay attention. At the grocery checkout, the coffee line, wherever you are. Someone's drowning in the little things while fighting the big ones.
Hold a door. Save a spot. Carry the weight no one else sees.
It's not glamorous. But it's everything."
Let this story reach more hearts....
Credit: Mary Nelson
@MBDan7 I have a dozen or more internationally educated nurses here on staff working as PSWs. All of them have passed their exams and are fully licensed by the College of Nurses in Ontario. But a year later they STILL can’t practice - because they can’t get their proper visa/PR.
@HomeCareOntario The Board has initiated a search process for a new CEO and Sue will continue in her current capacity to support this transition, likely completed in the summer. Congratulations Sue on the amazing legacy of Home Care Ontario that you will be leaving us!!
The secret sauce is working across the health care system – and connecting data – from primary care to hospital to home care and getting young people interested in health care.
The government’s investment in home care will provide much needed support for frontline workers, the health care system and most importantly 90% of Ontario seniors who wish to stay at home for as long as possible. https://t.co/fzSRIsiK49 @fordnation@SylviaJonesMPP@PBethlenfalvy
This will help keep patients out of hospital and allow them to access quality care where they want to receive it – in their homes. We are glad to see the future of home care prioritized by this government."
On behalf of @Spectrum_HC I was pleased to provide a quote supporting the "Plan for Connected and Convenient Care" announced today by the Ontario government and our Minister of Health https://t.co/rmzgPM9YFE
"Spectrum Health Care welcomes the government’s ongoing commitment to improve access to care at home and to continue to invest in expanding home care as outlined in the plan released today.
I was grateful for the opportunity to sit down and chat with some internationally educated nurses from @Spectrum_HC. Thank you for sharing your stories with me.
Our government will continue to break down barriers to make it easier for nurses from abroad to work in Ontario.
It was a pleasure meeting with Minister @SylviaJonesMPP and some of our internationally educated nurses (IENs) to discuss their important role in the province's home care sector. We look forward to working together to continue making it easier for IENs to work in Ontario.
For the first time, there are more than 6,000 patients in Ontario hospitals waiting for more appropriate care somewhere else. @OntHospitalAssn CEO Anthony Dale in @TorontoStar on why better care for everyone requires better care for seniors: https://t.co/hOiBEHbEUh #onhealth
For the second consecutive year, Spectrum Health Care has been recognized for overall business performance and sustained growth with the prestigious Canada’s Best Managed Companies designation.
#CanadasBestManagedCompanies2022
https://t.co/XiVxmUS2yf
Goosebumps watching this - a palliative care doc tracks down Chris de Burgh to sing for her patient. Now that is patient centred care! #TheMoment#PalliativeCare
Today's provincial budget delivered a $1B investment over three years for home care. This will go a long way to strengthening healthcare in our province, ensuring people have the choice and confidence to remain at home for care. @celliottability@PBethlenfalvy@fordnation
A thoughtful yet thought-provoking piece about the state of our healthcare system. Thank you @SimonLewsen for including my family story and the need for home care investment in your article.
For @thelocal, I wrote about the long history (and scary future) of our broken health care system. The emergency phase of the pandemic is behind us, but if we don’t prepare for the next phase, it could be nearly as intense as the one we just endured.
https://t.co/NdqPCXxdXa