Siddhartha Banerjee

One average nobody

[Siddhartha Banerjee @sankh24]

This is funny! When you pay for clean drinking water and still don’t get it. Wouldn’t recommend @Livpure_India to anyone anymore.

@jagograhakjago what is the max period to get a refund? @JoshiPralhad

@DKShivakumar @Tejasvi_Surya this is what someone new to Blr faces!

[Pitruja Chakraborty @PitrujaC]

I paid ₹4,000 for RO order, but the machine was never delivered. After multiple calls, customer service confirmed the order was cancelled and promised a refund. It's been 2 weeks, and I have neither received the product nor the refund.@Livpure_India @LivpureSmart @rkkaulsr

[Siddhartha Banerjee @sankh24]

@EurekaForbes I ordered an aquaguard from amazon for my parents at Kolkata. The installation service is supposed to be done by you. The delivery was done 2 days back, but absolutely no update at all from your side. Can you please help?

[Vijeth Kumar @Kuma50531Kumar]

Karnataka maintains a separate portal for PUCCs - https://t.co/urMxl8OyUm - which is not integrated with the national Vahan database. As a result, AI-powered traffic enforcement cameras in states such as Odisha and Goa are automatically generating e-challans, flagging vehicles as having ‘expired PUCC', even when motorists hold valid certificates issued in Karnataka.

"Karnataka-registered vehicles fined Rs 10,000 in other states as pollution data not linked to Vahan" @moneycontrolcom https://t.co/nu5u6jSlw7

[Siddhartha Banerjee @sankh24]

(6/n)
@JeffBezos @amazonIN @SamsungIndia

New drama:
Inspection service is marked as completed and issue marked as resolved.

Truth:
Noone even contacted me let alone the inspction and issue resolution

[Siddhartha Banerjee @sankh24]

(5/5) @amazonIN @JeffBezos @SamsungIndia
This is a samsung refrigerator bought in Bengaluru through amazon.
Amazon’s leadership principles put users first, their app and policies seem to disagree at this moment!
Is this the post-sales service a loyal customer deserves?

[Siddhartha Banerjee @sankh24]

@AmazonHelp I have reached out to you via a private message and waiting for your response

[Siddhartha Banerjee @sankh24]

(3/n)
@amazonIN @JeffBezos @SamsungIndia

Drama #3: That wait time is 48 hours!
I now have no way to refrigerate items and have to give up on perishables I have at home

Drama #3.5: The service location shown on app for inspection service is different from shipping address

[Siddhartha Banerjee @sankh24]

(2/n) @amazonIN @JeffBezos @SamsungIndia

Drama #1 : no way to request replacement on app while it says 10-12 days replacement while purchasing
Drama #2: Customer support says we will send one more set of technicians to report on the defect.
What was the first technician for?

[Siddhartha Banerjee @sankh24]

(5/5) @amazonIN @JeffBezos @SamsungIndia
This is a samsung refrigerator bought in Bengaluru through amazon.
Amazon’s leadership principles put users first, their app and policies seem to disagree at this moment!
Is this the post-sales service a loyal customer deserves?

[Siddhartha Banerjee @sankh24]

@amazonIN @JeffBezos @SamsungIndia

(4/n) Customer support says not to worry though. Inspection will anyway happen at the shipping address.

And to top it all, it is extremely difficult to connect to customer support through app, and then on call, there’s humongous wait times!

[Siddhartha Banerjee @sankh24]

@amazonIN @JeffBezos @SamsungIndia

(4/n) Customer support says not to worry though. Inspection will anyway happen at the shipping address.

And to top it all, it is extremely difficult to connect to customer support through app, and then on call, there’s humongous wait times!

[Siddhartha Banerjee @sankh24]

(3/n)
@amazonIN @JeffBezos @SamsungIndia

Drama #3: That wait time is 48 hours!
I now have no way to refrigerate items and have to give up on perishables I have at home

Drama #3.5: The service location shown on app for inspection service is different from shipping address

[Siddhartha Banerjee @sankh24]

(2/n) @amazonIN @JeffBezos @SamsungIndia

Drama #1 : no way to request replacement on app while it says 10-12 days replacement while purchasing
Drama #2: Customer support says we will send one more set of technicians to report on the defect.
What was the first technician for?

[Siddhartha Banerjee @sankh24]

@amazonIN @JeffBezos @SamsungIndia
Check how your process is
(1) I buy a fridge. Next day delivery. Done ✅
(2) Brand-led installation within 24 hours. Technician arrived on time ✅
(3) Fridge has defects, Technician advised to get it replaced

Now the drama starts (1/n)

[Siddhartha Banerjee @sankh24]

@amazonIN @JeffBezos @SamsungIndia
Check how your process is
(1) I buy a fridge. Next day delivery. Done ✅
(2) Brand-led installation within 24 hours. Technician arrived on time ✅
(3) Fridge has defects, Technician advised to get it replaced

Now the drama starts (1/n)

[Siddhartha Banerjee @sankh24]

@paytmbankcare I have shared

[Siddhartha Banerjee @sankh24]

@PaytmBank @paytmbankcare @Paytm
I have initiated closure of my paytm fastag on 22nd Nov. It’s been 5 days now and it still shows closure initiated. When will you be able to close it? There’s no tracking available whatsoever

[Siddhartha Banerjee @sankh24]

@PaytmBank @Paytmcare please do help here

[Siddhartha Banerjee @sankh24]

@Paytm I have raised a closure request of my paytm payments bank fastag on 22 Nov. Since then, it shows closure initiated- no further action is being taken. When can I expect the closure to be done?

[Siddhartha Banerjee @sankh24]

@Paytm I have raised a closure request of my paytm payments bank fastag on 22 Nov. Since then, it shows closure initiated- no further action is being taken. When can I expect the closure to be done?

[Siddhartha Banerjee @sankh24]

@Swiggy @SwiggyCares @SwiggyInstamart I ordered food, didn’t get customization I paid for. All your flows ask me to select items and the select items page doesn’t load.
What to do? Just be deceived?

[Siddhartha Banerjee @sankh24]

@satyanadella @satyanadella the next steps would be to automate 3/5 of these things with agents, right? And the rest 2, could be done in a single click (considering your requirements would be external context-based and won’t follow a pattern)

[Siddhartha Banerjee @sankh24]

@rapidobikeapp you have a subpar CS team!

(1) You closed a ticket before within a minute of providing a response. Even before I could read the reply, the ticket was closed

(2) Why should I be charged for the captain’s fault? I should be compensated when Captain wasted time

[Siddhartha Banerjee @sankh24]

@HDFC_Bank @HDFCBank_Cares I have not been receiving milestone benefits even after achieving them on my Diners black CC. What to do?

[Siddhartha Banerjee @sankh24]

@_groww Have shared

[Siddhartha Banerjee @sankh24]

@_groww my bank stored on groww is axis, but all dividends are being paid to some non-existent dhanlaxmi bank account (account number is same as axis bank furnished to groww).

Emails are unanswered, calls are unattended for 30 mins, what to do?
#growwHopeless