SANS FAFF

Ethically made with timeless appeal.

[SANS FAFF @sansfaff]

@Shopify @ShopifySupport Our shopify payments have been on hold for 22 days. We have received zero support from your team. This is completely unacceptable. We see hundreds of people online with the same issue - payments frozen for over 120 days with no explanation or help.

[SANS FAFF @sansfaff]

@_dieplisa @Shopify @ShopifySupport We are on basic. We updated our bank account details which was approved and then they froze the payments the next day - we got no email or explanation. When we reach out they say the are verifying the bank details but offer no help or timeline for when the funds will be released.

[SANS FAFF @sansfaff]

@BobnRob27 @Shopify The same is happening to us!! No one is helping!! I don't understand how this is legally acceptable. We are seeing hundreds of people online with the same issue.

[SANS FAFF @sansfaff]

@Shopify @Shopify @ShopifySupport you have been holding our payouts for over 22 days with zero resolution. We are seeing hundreds of people online with the same issue. There is zero customer support. Just useless tickets and chatbots that provide zero help.