GM Sir @EasternRailway, your Asansol Division needs serious attention.
@drmasansol There is hardly any response from DRM/Asansol regarding repeated train delays. A train has been standing at the same station for nearly 30 minutes, yet passengers have no information.
Train No. 63524 Asansol–BWN has already faced delay and unnecessary detention at Raniganj, with passengers receiving no proper info.
@drmasansol@EasternRailway@RailMinIndia Please provide the official recorded reason for the delay/detention, including the time and cause
Train No. 63524 is standing at Raniganj Station for the last 10 minutes, with passengers given no information about the reason for the halt. This is extremely frustrating and reflects poor communication and management by Asansol Division. @drmasansol@EasternRailway@RailMinIndia
@santosh8878 For necessary action escalated to the concerned official @DrmAsansol
We will require your journey details (UTS no.) & mobile no. preferably via DM. You may also raise your concern directly on https://t.co/JNjgaq1zyT or dial 139 for speedy redressal.
https://t.co/utEzIqB89U
@RailwaySeva@DrmAsansol@drmasansol@EasternRailway@RailMinIndia Why is Train No. 63524 Asansol–Bardhaman delayed despite its scheduled departure at 4:15 PM? It is already 4:37 PM and the train has not even departed. Asansol Division must issue a clear explanation/memo stating the exact reason for this
Train No. 63524 Asansol–BWN was scheduled to depart at 4:14 PM, but even at 4:25 PM, the train has not been placed/departed. Passengers are waiting without any information. Kindly look into this delay and update passengers immediately.
@RailMinIndia@EasternRailway@DrmAsansol
@RailMinIndia@AshwiniVaishnaw@EasternRailway@DRMAsansol
Train No. 95597 departed Jasidih Jn at 11:41 AM, yet at 3:00 PM it had still not reached Asansol. Why are ordinary passengers made to suffer such unexplained delays?
Is a passenger’s time worthless?
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Update: My refund issue has been resolved! 🎉 The full amount has been credited (in 3 parts) to my account.
Thank you @ixigo and @IndiGo6E for honoring the commitment under the Empowerment Policy. Special thanks to Mr. Subh from Ixigo for his polite and professional support.
@santosh8878@IndiGo6E@DGCAIndia Hi Santosh, thank you for your time on the call. As discussed, the refund has been successfully initiated from our end. We’ve shared the details with you via your registered email. Please refer to the same and reply to the thread for any further assistance. Thanks!
Update: My refund issue has been resolved! 🎉 The full amount has been credited (in 3 parts) to my account.
Thank you @ixigo and @IndiGo6E for honoring the commitment under the Empowerment Policy. Special thanks to Mr. Subh from Ixigo for his polite and professional support.
@ixigo IndiGo (@IndiGo6E) has already initiated full refund ₹15,642 for my canceled ticket (PNR: UZDW3Y) under their Empowerment Policy (Case Ref: 25011558). But Ixigo is still showing only ₹4,648 refund and claiming deductions! Please resolve urgently. @DGCAIndia#RefundIssue
@ixigo IndiGo (@IndiGo6E) has already initiated full refund ₹15,642 for my canceled ticket (PNR: UZDW3Y) under their Empowerment Policy (Case Ref: 25011558). But Ixigo is still showing only ₹4,648 refund and claiming deductions! Please resolve urgently. @DGCAIndia#RefundIssue
@ixigo IndiGo has already initiated full refund for my canceled ticket (PNR: UZDW3Y) under their Empowerment Policy (Case Ref: 25011558). But Ixigo is still showing only ₹4,648 refund and claiming deductions! Please release the full refund immediately. Ticket ID: 9757049
@ixigo I booked via your platform and IndiGo confirmed full refund under their Empowerment Policy (Case Ref: 25011558). But your app shows only ₹4,648 refund and says airline deducted ₹10,000. IndiGo says full refund initiated. Please resolve urgently. Ticket ID: 9757049