Saranya Sasidharan

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[Saranya Sasidharan @saranyajith]

@getscapia @getscapia @ScapiaCares This card didn't take me places!

[Saranya Sasidharan @saranyajith]

My experience with @getscapia has been an absolute customer-service nightmare. The Scapia app remained stuck on the loading screen & was completely unusable & unable to activate the card in app. Raised a complaint in June & followed up for 2 months before finally closing the card

[Saranya Sasidharan @saranyajith]

@getscapia If you're considering Scapia, don't just look at the advertised travel benefits. Look at what happens when something goes wrong.
You may not even be able to get those benefits if the app doesn't work. @getscapia

[Saranya Sasidharan @saranyajith]

@getscapia @ScapiaCares @scapiasupport Day 30 of waiting for a resolution. The Grievance team confirmed it's a tech synchronisation issue. Yet even after so many days it's not resolved. Pathetic tech, pathetic service, irresponsible company.

Ticket # 696723

[Saranya Sasidharan @saranyajith]

@scapiasupport Day 14 of waiting for a resolution

When the app itself becomes the biggest roadblock — preventing access to card that has already been approved, issued, and delivered — it raises serious questions about the overall customer experience.

@getscapia @scapiasupport @ScapiaCares

[Saranya Sasidharan @saranyajith]

@getscapia 1/2 My Scapia BoB Card application seems to be in a very confusing state.
✅ KYC completed
✅ Card approved & issued
✅ Logged in to BoB Card app
✅ Card details & limit are visible there
But the Scapia app is still stuck on the same activation/onboarding screen

[Saranya Sasidharan @saranyajith]

@scapiasupport @getscapia @scapiasupport @ScapiaCares

[Saranya Sasidharan @saranyajith]

@scapiasupport There's no update yet on this. The app is still stuck in the same screen. I will be able to scan QR code if the app works. What's the point of all this if the app itself is not working???

[Saranya Sasidharan @saranyajith]

@getscapia @scapiasupport @getscapia @scapiasupport There's no way to reach the customer care too. Since app is stuck in one place no way to connect with chat support. Raised an email request. Ticket # 696723. Please look into it.

[Saranya Sasidharan @saranyajith]

@getscapia (2/2) @scapiasupport @getscapia
What's even more confusing is the contradictory communication:
• Yesterday: received a "Welcome to the Tribe" email
• Today: received a WhatsApp message asking me to complete KYC

Is this a sync issue between Scapia and BoB, an app issue?

[Saranya Sasidharan @saranyajith]

@WestsideStores @WestsideStores “maintain a single platform” response doesn’t address the actual issue which is inconsistent & misleading pricing. Please stop deflecting.

I understand you’re not planning to do anything anyway. Sharing this so others double-check prices before buying.

[Saranya Sasidharan @saranyajith]

Sold by Trent Limited both online and offline.

[Saranya Sasidharan @saranyajith]

@TataCLiQCare Issue also raised with Tata Cliq customer care. Order ID: 142449407

[Saranya Sasidharan @saranyajith]

@TataCLiQFashion @TataCLiQCare please stop partnering with Blitz for delivering orders. Orders are never delivered on time.

[Saranya Sasidharan @saranyajith]

@SwiggyCares 3 people are already looking into it. ORDER #148548418945

[Saranya Sasidharan @saranyajith]

@Swiggy Never delivers on time. Order from a restaurant about 2-3 kms, the minimum time they show is 30-35 mins. But the order gets delivered in over 1 hour. On top of that delivery guys are given multiple delivery orders delaying orders further.

[Saranya Sasidharan @saranyajith]

@Shishan_trader @refund_trip @makemytrip @makemytripcare @getmyrefundin Thanks!

[Saranya Sasidharan @saranyajith]

@AnooBhu Mostly I go with traditional instruments like post office savings or FDs. But I keep an open mind about newer investment options. I am now exploring crypto.