Air Peace, this is unacceptable.
Passengers (including elderly people) have been stranded since 6:30AM at London Gatwick Airport with no proper communication.
After hours of delay, we were told there was a bird strike and promised a hotel. Hours later, people are still sitting at baggage claim hungry, exhausted, and without their bags.
Elderly passengers are struggling. Families are tired. No clear updates. No support.
Release passengersโ luggage immediately and provide the hotel you promised. Do something NOW.
@flyairpeace