@CardMavenIn@HDFC_Bank you may improve the tax books, but the day is not far, where the top line will be impacted so much that the bottom line will never be seen again.
Humble request to review it in a layered way depending on the type of credit card. Else it is your less at the end.
Yes, I understand but we need to understand the underlying problem.
Mobile banking in general bought convenience reaching masses but it also bought exponential scams and frauds.
I'll tell you once instance: all the UPI apps were prone to identity fraud on Android, due to which device binding got introduced and everyone followed.
Some bypassed these and then came a device also needs to have Google Play store and you cannot disable play protect. If you do, it, all Apps become unusable.
These protections are non negotiable but some are, like, while calling you can see a pop up appearing that says that you are on a call and you should either not use the app or not transfer the money. But this is just an advisory and doesn't stop you to proceed after the pop-up goes away with the user acknowledgement. There are countless such instances and I can go on an on. One great paper I would recommend reading is RBI DLG which were public and you may understand the goal they want.
People switched from Branch banking to Net-banking to Mobile banking primarily for one reason, convenience.
Some of the banks infra is so dumb that it will take a hell to make one transaction: Login Passwords -> Transaction Passwords -> Profile Passwords which were then partially replaced by OTPs.
Safest choice right now is to not enable online banking at all but we know that's not convenient (although there are some people who are doing it.)
We have strictest guideline from RBI and NPCI when compared to any country in the world but are already building the most convenient banking in the world.
I hope you get the point. As mentioned, even I am frustrated but there are no other ways, as of now.
It's a long debate, Sir and I can take this up with you offline assuming you are versed with the underlying Mobile OS architecture and App Stores shortcoming which are ever evolving.
But in short, every one is doing it since there has been no other fix, yet. Guidelines are simple, security over convenience and people should not lose money in any scenario. RBI and NPCI is doing well. As a user, I myself am frustrated but it is what it is.
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