The WORST customer service I've ever experienced @Barclaycard after failing to refund interest & late payment fees applied to my account in error - you were notified 6 MONTHS AGO, your Team have REFUSED to contact Experian to correct my credit score - we now face losing our home
After being told my issue would be sorted ASAP on Friday, we're informed the Team I need doesn't have a phone number and it seems our messages are now being ignored by @Barclaycard. We are facing losing our home because of your errors.
STILL waiting for this to be fixed @Barclaycard - Experian contacted you asking if Late Payment fees assigned to my acc were accurate and you said yes!? So they can't correct my credit report. This is YOUR error & we still can't remortgage & face losing our home.
Dotty - I have asked you to stop suggesting that I raise a complaint. A complaint was raised and closed. I have now formally written to @Barclaycard. I am tired of being passed from person to person on this matter. I need one Manager to own this issue and get it resolved.
Where's my letter outlining your errors on my account @Barclaycard? I was told by Perry I would receive in 5 working days - that was a week ago? I need this to give to HSBC to prove I am not at fault. Why will nobody help us? #poorcustomerservice
How insulting is this - @Barclaycard is the reason behind all this stress and why we face being homeless. And you think it will make things better to have a chat about it? Stop passing the buck, stop telling us to raise more complaints. Just do your job and correct your mistakes.
@AldiUK seriously need to sort their fruit supplies - this is the third lot of berries I’ve had to throw away this week! Time to start shopping elsewhere.
What an absolute joke @VodafoneUK - received a text saying I was getting a treat from M&S. Clicked on the link in the text 20 mins later and was told I had missed the date!!