SAURAV SETHIA

28 | Indian | Advocate | Student | Photography | Quotes | Words

[Binita Jain @BinitaJain22]

@ixigotrains What kind of service is this that you can't repay me the amount paid by me? Forcing a 7-day voucher instead of returning my ₹12,616 for an unconfirmed booking ? I expect a full refund to my original payment mode. @ixigotrains @SAU_SET @vttheman @Stockitis77 @TanyaSh44503843

[Binita Jain @BinitaJain22]

It has been several days since I raised this issue, and till date, no reply has been received from your team. I am not interested in a 7-day 'Alternate Travel Plan' voucher; I am requesting a full reversal of my payment to my original mode of payment. @ixigotrains

[Binita Jain @BinitaJain22]

@ixigotrains You are in violation of Section 2(47) by enforcing unfair, one-sided terms to avoid a promised payout. I do not accept your "maximum" offer.
@jagograhakjago @ConsumerCourt_ #ConsumerRights #LeTravenuesTechnology

[Binita Jain @BinitaJain22]

Disgraceful experience with @ixigo. I paid ₹12,616 in CASH for my trip, but since the tickets weren't confirmed, they’re only returning ₹9,540 to my original payment mode. They’re forcing a "voucher" on me that expires in just 7 days. I paid in full, and I want my full refund

[Binita Jain @BinitaJain22]

@CCPA Guidelines (2022), Specifically state that disclaimers must not contradict the primary claim made in the advertisement. Marketing a "3X Refund" and then using fine print to deny it because of a "partial confirmation" is a direct contradiction of the material claim. @ixigo

[Binita Jain @BinitaJain22]

@ixigotrains I categorically reject your 'final' resolution. You are operating under the false pretense that your internal terms and conditions supersede the law of the land. They do not.

[Binita Jain @BinitaJain22]

@ixigotrains A "partially confirmed" ticket for a group is a total deficiency in service. One seat is useless if the other two travelers cannot go.
Terms & Conditions cannot be used to bypass statutory consumer rights or the contractual obligations created by your own bold advertisements.

[Binita Jain @BinitaJain22]

Let’s be clear: No company’s 'defined terms' sit above the Consumer Protection Act, 2019. Under the law, hiding behind restrictive fine print to negate a primary marketing promise like '3X Refund' is a Misleading Advertisement and an Unfair Trade Practice. @ixigotrains

[Binita Jain @BinitaJain22]

@ixigotrains Denying this entirely. You cannot market a '3X Refund' and then claim 'transparency' while refusing to actually refund the 3x amount to the source. Hiding restrictive conditions in the fine print while marketing a 3X benefit is the definition of a misleading advertisement @ixigo

[Binita Jain @BinitaJain22]

@ixigotrains
Where is the resolution?
A "partially confirmed" ticket for a group booking is a total service failure. One seat is useless if the other two can't travel.
Hiding behind fine print to deny a bold "3x Refund" marketing claim is a clear case of misleading advertisement

[Binita Jain @BinitaJain22]

@ixigotrains If you advertise “3x Refund" without clearly stating in the same ad that "one confirmed seat cancels the entire group's benefit,". is considered a deceptive omission. You are hiding behind technicalities to avoid paying the promised 3x refund. @ixigotrains @SAU_SET @vttheman

[Binita Jain @BinitaJain22]

@ixigotrains @ixigo What about my solution?

[Binita Jain @BinitaJain22]

@ixigotrains In the advertisement it��s not mentioned, it is mentioned at the bottom of your terms and conditions that too in smaller font size.
I asked you why Confirmed Tickets or 3x refund is highlighted and why the refund will not be initiated if partially confirmed, is not?

[Binita Jain @BinitaJain22]

@ixigotrains But it is not mentioned that it is a conditional benefit/coupon

[Binita Jain @BinitaJain22]

@ixigotrains At the time of booking tickets under Confirmed Tickets or 3x Refund you took the charges of your plan
Now you are explaining me the terms and conditions when it is your time to bear the liability you are explaining me the terms and conditions

[Binita Jain @BinitaJain22]

@ixigotrains The initial leg of our trip could not be undertaken because the tickets were not confirmed by your end. The tickets were specifically booked under your "Confirmed Tickets or 3x refund plan". Despite opting for this premium protection,the entire trip has being cancelled.

[Binita Jain @BinitaJain22]

@ixigotrains Then what is the meaning of the advertisement you do about “Confirmed Tickets or 3x Refund”?
Is it just used to cheat and fool people ?

[Binita Jain @BinitaJain22]

@ixigotrains When the confirmation depends on indian railways then why do you advertise that you will provide Confirmed Tickets or 3x refund ?
When you yourself are claiming that the seat allocation are confirmed by indian railways and not by you then why do you promise of guaranteed trip?

[Binita Jain @BinitaJain22]

@ixigotrains A disclaimer hidden behind a link or in a multi-page document does not override an absolute, unqualified marketing claim like "Confirmed Tickets or 3X Refund”. For disclaimer to work, it usually needs to be clear and conspicuous(it should not be hidden in the terms & conditions)

[Binita Jain @BinitaJain22]

@ixigotrains Clarity shouldn't be 'subject to terms'. If you market an absolute guarantee, any conditions need to be front and center, not hidden behind links or multi-page documents."