Vishal Sharma

[Binita Jain @BinitaJain22]

Disgraceful experience with @ixigo. I paid ₹12,616 in CASH for my trip, but since the tickets weren't confirmed, they’re only returning ₹9,540 to my original payment mode. They’re forcing a "voucher" on me that expires in just 7 days. I paid in full, and I want my full refund

[Binita Jain @BinitaJain22]

It has been several days since I raised this issue, and till date, no reply has been received from your team. I am not interested in a 7-day 'Alternate Travel Plan' voucher; I am requesting a full reversal of my payment to my original mode of payment. @ixigotrains

[Binita Jain @BinitaJain22]

@ixigotrains A "partially confirmed" ticket for a group is a total deficiency in service. One seat is useless if the other two travelers cannot go.
Terms & Conditions cannot be used to bypass statutory consumer rights or the contractual obligations created by your own bold advertisements.

[Binita Jain @BinitaJain22]

@CCPA Guidelines (2022), Specifically state that disclaimers must not contradict the primary claim made in the advertisement. Marketing a "3X Refund" and then using fine print to deny it because of a "partial confirmation" is a direct contradiction of the material claim. @ixigo

[Binita Jain @BinitaJain22]

@ixigotrains In the advertisement it’s not mentioned, it is mentioned at the bottom of your terms and conditions that too in smaller font size.
I asked you why Confirmed Tickets or 3x refund is highlighted and why the refund will not be initiated if partially confirmed, is not?

[Binita Jain @BinitaJain22]

@ixigotrains But it is not mentioned that it is a conditional benefit/coupon

[Binita Jain @BinitaJain22]

@ixigotrains At the time of booking tickets under Confirmed Tickets or 3x Refund you took the charges of your plan
Now you are explaining me the terms and conditions when it is your time to bear the liability you are explaining me the terms and conditions

[Binita Jain @BinitaJain22]

@ixigotrains The initial leg of our trip could not be undertaken because the tickets were not confirmed by your end. The tickets were specifically booked under your "Confirmed Tickets or 3x refund plan". Despite opting for this premium protection,the entire trip has being cancelled.

[Binita Jain @BinitaJain22]

@ixigotrains Then what is the meaning of the advertisement you do about “Confirmed Tickets or 3x Refund”?
Is it just used to cheat and fool people ?

[Binita Jain @BinitaJain22]

@ixigotrains When the confirmation depends on indian railways then why do you advertise that you will provide Confirmed Tickets or 3x refund ?
When you yourself are claiming that the seat allocation are confirmed by indian railways and not by you then why do you promise of guaranteed trip?

[Binita Jain @BinitaJain22]

@ixigotrains A disclaimer hidden behind a link or in a multi-page document does not override an absolute, unqualified marketing claim like "Confirmed Tickets or 3X Refund”. For disclaimer to work, it usually needs to be clear and conspicuous(it should not be hidden in the terms & conditions)

[Binita Jain @BinitaJain22]

@ixigotrains Clarity shouldn't be 'subject to terms'. If you market an absolute guarantee, any conditions need to be front and center, not hidden behind links or multi-page documents."

[Binita Jain @BinitaJain22]

@ixigotrains The claim that ads are "designed to highlight benefits" while omitting core restrictions is a textbook admission of Misleading Advertising under the law. An absolute promise like "3X Refund" cannot be invalidated by fine print. #ConsumerRights #Ixigo #JagoGrahakJago #CCPA

[Binita Jain @BinitaJain22]

@ixigotrains Space limitations? There’s enough room in that green background to fit a whole paragraph! Putting the 'real' rules only in the booking flow feels like a 'gotcha' for users.@ixigo @ixigotrains @TransparencyMatters @ConsumerProtection

[Binita Jain @BinitaJain22]

@ixigotrains @ixigo Improving 'touchpoints' is great for the future, but I’m focused on the present. Your marketing hook is 'Confirmed tickets or 3x refund.' I didn't get the tickets, so I am legally/contractually entitled to the 3x refund. Let's skip the PR talk and settle the claim.

[Binita Jain @BinitaJain22]

@ixigotrains This response is unacceptable. A refund of the premium does not satisfy the contractual obligation created by your '3x Refund Plan' advertisement. You failed to provide confirmed tickets; therefore, the liability is the 3x refund promised at the time of booking.@ixigotrains

[Binita Jain @BinitaJain22]

@ixigotrains There is nothing appropriate about failing to honor an advertised guarantee you marketed a 3x refund plan, not ‘refund of the plan fee’ plan. Returning my own money is not a resolution; it’s a refund of a service you didn’t provide. I am holding you to your advertised commitment.

[Binita Jain @BinitaJain22]

@ixigotrains Denying this entirely. You cannot market a '3X Refund' and then claim 'transparency' while refusing to actually refund the 3x amount to the source. Hiding restrictive conditions in the fine print while marketing a 3X benefit is the definition of a misleading advertisement @ixigo

[Binita Jain @BinitaJain22]

@ixigotrains If you advertise “3x Refund" without clearly stating in the same ad that "one confirmed seat cancels the entire group's benefit,". is considered a deceptive omission. You are hiding behind technicalities to avoid paying the promised 3x refund. @ixigotrains @SAU_SET @vttheman

[Binita Jain @BinitaJain22]

@ixigotrains
Where is the resolution?
A "partially confirmed" ticket for a group booking is a total service failure. One seat is useless if the other two can't travel.
Hiding behind fine print to deny a bold "3x Refund" marketing claim is a clear case of misleading advertisement