Sayon Majumdar

Data Scientist by the day, Gamer+Father by the night.

[Tesla @Tesla]

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[Tesla @Tesla]

Reuters published an article that leads with a wildly misleading headline and is riddled with incomplete and demonstrably incorrect information.

This latest piece vaguely and nonsensically suggests there are thousands upon thousands of disgruntled Tesla customers. It’s nonsensical because it’s nonfactual—the reality is Tesla’s customer retention is among the best and highest in the industry.

Misleading headline:
“Tesla blamed drivers for failures of parts it long knew were defective.”

Reality (buried in the article): 
Tesla paid for most of the 120,000 vehicle repairs under warranty.

Manufactured story: 
The customer photo represents not a failed component, but instead a post crash component that was damaged in the course of reducing the adverse effects of a collision. The customer was informed that Tesla was able to review the telemetry and understood there was a crash that resulted in this repair not being covered by warranty. 
Most, if not all, manufacturer warranties exclude damages caused by a crash because that is the point of insurance coverage.

Helpful context:
Tesla has the most advanced vehicle telemetry system that can identify emerging issues, determine scope, and allow for faster vehicle and service improvements than has ever been seen in the auto industry. We take action as soon as we see a problem, something that should be celebrated as best-in-class, and is often cited by our regulators as a major safety advantage.

False accusation:
The author has conflated a noise-related (non-safety) issue with a range of unrelated and disconnected service actions. Contrary to the article’s statements based on erroneous data, Tesla is truthful and transparent with our safety regulators around the globe and any insinuation otherwise is plain wrong.

Tesla Service Principles:
a.
Our service technicians and advisors diagnose, maintain and fix our customers’ cars efficiently and are not incentivized to profit off customers’ repair needs.

b.
Tesla provides our service employees with excellent compensation and benefits packages. They don’t work off of commission like at other dealers who are incentivized to upsell or overcharge their customers.

c.
The best service is no service. When service must be done, we fix 90%+ problems without even needing the customer present – either through over-the-air updates or with mobile service at a customer’s house or workplace.
To see Tesla’s approach in action, one can refer to this maintenance study from earlier this year, “Tesla was named the cheapest luxury car brand to maintain..” → https://t.co/yXh0y2nJdE

This cherry-picking approach to journalism results in missing the truth, which is a pattern in many of the negative articles about Tesla. 

Using one customer’s one-sided version of events as the universal experience of all customers paints a false and misleading picture of Tesla. In reality, for every upset customer, there are hundreds more who are thrilled with their Tesla and eager to repeat their business. The numbers don’t lie in terms of repeat sales and customer satisfaction.

We strive to make every customer a lifelong member of the Tesla family. 

While others may have their own agendas, our principles have been the same since the beginning: to make the safest cars in the world, which are easiest to maintain, while accelerating the world’s transition to sustainable energy.

[Sayon Majumdar @sayonm]

@stevenmarkryan Dune, hands down.

[Whole Mars Catalog @wholemars]

Bill Burr on @elonmusk and Tesla $TSLA

[Sayon Majumdar @sayonm]

@robmaurer @dillonloomis @ElectrekCo @DrKnowItAll16 @InsideEVs @stevenmarkryan : In January 2023, Tesla found and fixed a data bug in their Vehicle Safety Report. Tesla's are even more safer than previously believed. See footnote here https://t.co/zK7sciPmfF

[Sayon Majumdar @sayonm]

@BomsteinRick @elonmusk Get you facts right, dear sir. Elon Musk is a cofounder of Tesla. That is legally correct, and not some grey area or debatable fact. Source: https://t.co/knOEVbuTGg

[Sayon Majumdar @sayonm]

@robmaurer,@dillonloomis , @elonmusk I guess FSD solved for this usecase already

[Sayon Majumdar @sayonm]

@StanphylCap NHTSA. Not GM. Thats who mandated Bolts to be recalled. With no credit to Mary Barra.
She was busy with finalizing her deals with Nikola and Lordstown motors.

[Sayon Majumdar @sayonm]

.@robmaurer: How much deferred revenue can Tesla get, after "The Button" is released for the wider public?

[Sayon Majumdar @sayonm]

@elonmusk When is the 360 degree view coming with FSD? Is it coming with V11 update?

[Sayon Majumdar @sayonm]

@stevenmarkryan Because we are all trying to Solve the Money Problem 😀

[Elon Musk @elonmusk]

The gauntlet has been thrown down!

The prophecy will be fulfilled.

Model S price changes to $69,420 tonight!

[Sky Sports Cricket @SkyCricket]

🤳🏏 GIRLS COACHING CLINIC 🤳🏏

“Absolutely incredible!” says @C_Edwards23 as six-year-old Taanisha shows off a brilliant range of shots!

📺 Watch 👉 https://t.co/3V5xD5O02D
💻 YouTube 👉 https://t.co/HDUTU92OsL
📱 #ENGvWI blog 👉 https://t.co/wvcGTnljr3

[Greg Bowman @drGregBowman]

Amazing! @foldingathome now has over 470 petaFLOPS of compute power. To put that in perspective, that's more than 2x the peak performance of the Summit super computer!

[Target News @TargetNews]

We’re so proud of our Target teams working to keep stores open for guests during this challenging time. Read about our latest efforts, including new reduced store hours to add time for cleaning & restocking, & dedicated shopping time for vulnerable guests: https://t.co/o1kgmfrvhj

[Sayon Majumdar @sayonm]

@elonmusk : With Starlink and FSD maturing, you can have Cybertruck(S, 3, X, Y too) drive like a drone truck remotely. Useful for Military purposes. Getting stuff to dangerous spots w/o endangering lives, reconnaissance, troop retrieval and other generic James Bond like stuff.

[Sayon Majumdar @sayonm]

Will Smith doing Will-Smith-like-things https://t.co/FtAdmVhWOE

#Target #Tarjay #TargetRun #TargetBullsEye @target

[Sayon Majumdar @sayonm]

The fun begins #WeAreTarget #bullseye #target #Target20 #targetfallnational

[Target News @TargetNews]

.@Target is proud to be ranked No. 3 overall on @SEIA’s annual Solar Means Business report and No. 1 in on-site solar. Congrats team!

[Sayon Majumdar @sayonm]

Got my #vineyardvinesforTarget @Target. Did you?