Schuyler Brown

Instigating, inspiring, and evangelizing for @strongdm @complyget & @foundersatfail

[Schuyler Brown @schuylercbrown]

If you can add a service in one click online, you should also be able to remove a service in one click without waiting for 40 minutes on hold @Ask_Spectrum

[Schuyler Brown @schuylercbrown]

I'm pretty sure Spectrum's approach to preventing customer churn is to just keep you on hold long enough that some give up @Ask_Spectrum It's a joke. This could be done in a single button click. I don't need to "speak to a specialist"

[Schuyler Brown @schuylercbrown]

One tool that has genuinely made my life better in 2021 is @EndelSound I'm more productive, less stressed and sleep better at night. That's not a sales pitch. It's fact. I love those folks.

[Schuyler Brown @schuylercbrown]

Wonder what life's like on the Customer Success team @strongdm ? You get emails like this from customers:
“People contact me daily & ask to be added to SDM as they don't want to continue with the old process. People that I never spoke in the past & did not demo the system yet”

[Greg - Solutions Architect, strongDM @sdmgreg]

Might seem off that I don't post to Twitter for weeks at a time, then all of a sudden: boom!

Our @strongdm Engineers? Magicians (I know one that hates when I say that).

As of late, they're bringing out *big* updates that makes my job & deliverables so much easier.

[Schuyler Brown @schuylercbrown]

4) Product values CS because we ensure they hear how to improve
5) Engineering values CS because we help bring their work to life

Living up to that on a daily basis takes people, process & tools. Looking for advice. What process & tools work well for my #customersuccess friends?

[Schuyler Brown @schuylercbrown]

Customer Success can mean so many different things. @strongdm it means we help customers get off on the right foot & solve the problems that caused them to buy. What does that mean in practice? 1) Sales values CS because we deliver on their promises

[Schuyler Brown @schuylercbrown]

2) Support values CS because we disarm tricky political situations so they can remain focused on technical troubleshooting
3) Marketing values CS because we arm them with insights about how customers value us, the problems they want to solve & feed them content

[StrongDM @strongdm]

"With strongDM, my team is able to complete the “as code” lifecycle, which allows for rapid scaling while following our security best practices throughout deployment.” said Vivek Desai, VP, Cloud Infrastructure at Olive. https://t.co/TuN5aMT2hc

[StrongDM @strongdm]

Old way = Trust but verify

New way = Zero Trust

Let's implement Zero Trust! oh wait, that's hard.
Oh wait again, there's a simpler way. Read this.

#ZeroTrust #infosec #DevSecOps #CyberSecurity #DevOps

https://t.co/aLLQj4uMR7

[Schuyler Brown @schuylercbrown]

Wonder what life's like as a Customer Success Manager at @strongdm ? This Slack message from a new customer sums it up :) Click here to apply. We're hiring 5 more CSMs https://t.co/xxHNZ4wTkL #Hiring #CustomerSuccess

[Schuyler Brown @schuylercbrown]

As someone who struggles with insomnia, I have to say @EndelSound has become a huge part of my bedtime routine. Major shoutout to the team there. It makes a huge difference.

[Schuyler Brown @schuylercbrown]

Looking for a Customer Success role? Here's why one customer says to choose @strongdm "I've really been impressed with your team,how knowledgeable they are, how much you make customers feel engaged & heard & how kickass your support is" Apply here https://t.co/xxHNZ4wTkL #Hiring

[Schuyler Brown @schuylercbrown]

Customer Success can mean many things. On my team it means you're the CEO of your accounts-the buck stops with you to make their lives easier. Wish you had that kind of autonomy? strongDM's hiring 5 Customer Success Managers. DM me or apply: https://t.co/AfDzuRNks3 #csm #Hiring

[Schuyler Brown @schuylercbrown]

Why'd we launch strongDM 2.0? Read my co-founder Justin McCarthy's thoughts on strongDM 2.0 on @ProductHunt https://t.co/tHWDunWwyR

[Schuyler Brown @schuylercbrown]

Big day for @strongdatam Today's launch is one step closer to delivering an SSO for everything developers access: databases, servers, K8s, & now HTTP, AWS CLI, & 3rd party credential vaults. See more at: https://t.co/vLlpu027MV #devops Thanks @om !!!

[Schuyler Brown @schuylercbrown]

Another reminder of how wild startup life is: in the same hour I became an uncle and announced that we closed $17M in funding from @sequoia The @strongdatam family is growing!! We're hiring so give us a shout!!

https://t.co/IHcz3BHcHR #hiring #devops

[Schuyler Brown @schuylercbrown]

Ha, that quote made my day :) Thanks Patrick! @riskybusiness says "I think @strongdatam sounds like a bloody good idea if your VPN access is out of control" Listen to the full podcast at https://t.co/7xGTaN9h6o #devops #infrastructureascode

[Schuyler Brown @schuylercbrown]

3 Realistic Approaches to Kubernetes RBAC https://t.co/qs5YQ69Y2P

[Schuyler Brown @schuylercbrown]

Practical advice for any teams building shared infrastructure across multiple apps from @jdnoss #devsecops

[StrongDM @strongdm]

Just added to our on-demand video and slide library: @jdnoss Senior SRE of @ASICSDigital on a #12Factor container build process that works for humans. https://t.co/CVmzmQvODN