@RogersHelps Eric - I did just sign up....for Tel Max. That means I'm done with Rogers. Absolute garbage support acrosse the board. My bill was increased 30% with no warning or reason... I'm done...see ya!
@RogersHelps Thanks... That info is as useless as your phone service, web page and app. Nothing is working, I need to talk to a human - preferably someone who can actually provide me a physical bill! I'm not paying this until I see line items
@RogersHelps went into Rogers store and they couldn't help me. Told me I need to call. This is a big circle with no end in sight of someone actually being able to help. I was offered better deal with a competitor, but tried stay with Rogers. It's looking like the competitor is the way
@Rogers how dose one get a human on the phone? You have lots of options to resolve my issue. Online, in store, but every option I'm told I need to call. I've been on hold for about 3hrs total (got disconnected/ran out of time). I would love to pay my bill, but I can't.
@RogersHelps Yeah, that's the thing. Getting a live person that can help had been quite the challenge the past 2 weeks! Went online - was told I need to go into a Rogers store or call. Called and can't get a live person because every option is AI agent or a msg saying go to webpage.
@RogersHelps@RogersHelps and a bill for way more then we agreed on, and it was more than what I was originally paying. Now since it's a 'new' account, I can't log into My Rogers to see the itemized bill. I'm not paying more than I was when I agreed to a price 1/3 cheaper then I was billed
@RogersHelps@RogersHelps well it goes a little further then just paying the bill. Called to get a better price for my internet. We agreed on a price. Then I get a bill for my last payment.( The guy cancelled my account) I received 2 emails with 2 new accounts numbers.
@FreedomMobile
How does anyone get a hold of a person? Been trying all day and can't get anyone to respond. Got a text last night saying my account was 85% of it's credit... This morning text about account suspended for unpaid balance. I'm on Auto pay! 5 phones not working
@FreedomMobile find out it was an issue on your end. 5 lines not working all day, can't get a hold of anyone until 6pm. Asked what is going to be done about 5 ppl not being able to work all day. Responses was nothing.
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