Stefania Covatta

[Stefania Covatta @scovatta]

Like Iron Man’s suit, our technology amplifies human capabilities and integrates empathy along the customer journey for a #SuperHumanService.
Read the blog from our Genesys CMO, Joyce Kim. #cloud #ai #ExperienceAsAService https://t.co/S24fWvvcfI

[Stefania Covatta @scovatta]

Tesla: a great example of how to win support for an idea and how to bring new technologies to market.
#innovation #hbr https://t.co/JEtW19iZNC

[Stefania Covatta @scovatta]

Cloud Information Model: Genesys, AWS e Salesforce together to build a new data model https://t.co/YYpZ8e4w4n

[Stefania Covatta @scovatta]

The #AI’s “transparency paradox”: while generating more information about AI might create real benefits, it may also create new risks... https://t.co/o3dRjCr015

[Stefania Covatta @scovatta]

Interesting Fireside Chat, led by Chris Connolly VP of Product Marketing @Genesys, with Antony Passemard, Conversational AI and Contact Center AI lead for Google Cloud, and Steve Leaden, President of Leaden Associates. #ai #cloud #voicebot #agentassist https://t.co/cK418i3cOX

[Stefania Covatta @scovatta]

Latest @McKinsey Global Survey outcomes about #AI adoption: nearly 25% year-over-year increase in the use of AI, revenue increase reported by 63% of respondents and cost reduction reported by 44% of respondents. More details in the following article.... https://t.co/TNsEX4mwtz

[Stefania Covatta @scovatta]

Interessante articolo su come migliorare la #ConversionRate, ottimizzando coinvolgimento delle risorse e utilizzo di #IntelligenzaArtificiale e #MachineLearning. #ProspectConversion #PredictiveEngagement #Genesys https://t.co/pFHEqinzF7

[Stefania Covatta @scovatta]

Equità, responsabilità, trasparenza: principi imprescindibili per l’adozione sicura e etica dell’intelligenza artificiale. #ai #ethics https://t.co/ohJlbwPiea

[Stefania Covatta @scovatta]

Se il 62% dei lavoratori nei contact center non si sente coinvolto all’interno delle dinamiche aziendali, come può offrire qualità ed esperienza di rilievo nelle interazioni che gestisce? #employeeEngagement #cx #ai #cloud https://t.co/XDaFfrJq6y

[Stefania Covatta @scovatta]

Scopri come Genialloyd ha migliorato il servizio offerto ai proprio clienti, grazie allo Speech Analytics di @Genesys e a @Comdata. Risoluzione al primo contatto, azioni di Marketing più efficaci sono solo alcuni dei risultati ottenuti. #cx https://t.co/DaJqypOb5o

[Stefania Covatta @scovatta]

Enjoy a PureCloud Tour today to explore amazing things to make your daily contact center life easier #cx #cloud https://t.co/4qE4dnJTkf

[Stefania Covatta @scovatta]

If you are interested in seeing how you can identify and avoid hidden obstacles in the customer journey using #Google DialogFlow and @Genesys, register to this on-demand webinar #ai https://t.co/a7k6QMqx40

[Stefania Covatta @scovatta]

McKinsey Research confirms the importance of “Whole-Brain” Leadership but it reveals a need for what we can call “Whole-Person” Leadership characterised by transparency, empathy and meaning. https://t.co/t2XcsZEGKw

[Stefania Covatta @scovatta]

See how @Genesys Cloud helped @TechStyle to innovate and migrate their #cx engagement center to the cloud in 3 months. https://t.co/zv9TANSaZO

[Stefania Covatta @scovatta]

Data quality, proper starting point definition, cultural change preparation, limits acknowledgement, journey recognition are critical points for a successful #AI project https://t.co/vVKg2PUEgD

[Stefania Covatta @scovatta]

.@Genesys, Amazon Web Services and Salesforce form the Cloud Information Model (CIM) to create a new open data model. Learn more on @Tony_Bates71's blog https://t.co/ZSOPWwPnb2

[Stefania Covatta @scovatta]

31% decrease in operational costs, 23% improvement in FCR, 13% reduction in AHT, 6% increase in CSAT scores ... are just some of the results achieved by the companies that have chosen @Genesys #PureCloud. #SaaS #CX https://t.co/mtlZjVkAjA

[Stefania Covatta @scovatta]

Inspiring @Genesys #CXHero story: read how Thapelo from #Harambee was able to change a man’s life with empathy and perseverance. https://t.co/dvOeDhogXr

[Stefania Covatta @scovatta]

We are still far away from automating everything... this article is even tough to read, but explain quite well that humans do natively things that have to be instead taught to the machines for their full operation and success https://t.co/v2WjhvEO9Z

[Stefania Covatta @scovatta]

The risk of using the wrong data with #AI... https://t.co/z5XpdnaTKB