Like Iron Man’s suit, our technology amplifies human capabilities and integrates empathy along the customer journey for a #SuperHumanService.
Read the blog from our Genesys CMO, Joyce Kim. #cloud#ai#ExperienceAsAService https://t.co/S24fWvvcfI
The #AI’s “transparency paradox”: while generating more information about AI might create real benefits, it may also create new risks... https://t.co/o3dRjCr015
Interesting Fireside Chat, led by Chris Connolly VP of Product Marketing @Genesys, with Antony Passemard, Conversational AI and Contact Center AI lead for Google Cloud, and Steve Leaden, President of Leaden Associates. #ai#cloud#voicebot#agentassist https://t.co/cK418i3cOX
Latest @McKinsey Global Survey outcomes about #AI adoption: nearly 25% year-over-year increase in the use of AI, revenue increase reported by 63% of respondents and cost reduction reported by 44% of respondents. More details in the following article.... https://t.co/TNsEX4mwtz
Se il 62% dei lavoratori nei contact center non si sente coinvolto all’interno delle dinamiche aziendali, come può offrire qualità ed esperienza di rilievo nelle interazioni che gestisce? #employeeEngagement#cx#ai#cloud https://t.co/XDaFfrJq6y
Scopri come Genialloyd ha migliorato il servizio offerto ai proprio clienti, grazie allo Speech Analytics di @Genesys e a @Comdata. Risoluzione al primo contatto, azioni di Marketing più efficaci sono solo alcuni dei risultati ottenuti. #cx https://t.co/DaJqypOb5o
If you are interested in seeing how you can identify and avoid hidden obstacles in the customer journey using #Google DialogFlow and @Genesys, register to this on-demand webinar #ai https://t.co/a7k6QMqx40
McKinsey Research confirms the importance of “Whole-Brain” Leadership but it reveals a need for what we can call “Whole-Person” Leadership characterised by transparency, empathy and meaning. https://t.co/t2XcsZEGKw
Data quality, proper starting point definition, cultural change preparation, limits acknowledgement, journey recognition are critical points for a successful #AI project https://t.co/vVKg2PUEgD
.@Genesys, Amazon Web Services and Salesforce form the Cloud Information Model (CIM) to create a new open data model. Learn more on @Tony_Bates71's blog https://t.co/ZSOPWwPnb2
31% decrease in operational costs, 23% improvement in FCR, 13% reduction in AHT, 6% increase in CSAT scores ... are just some of the results achieved by the companies that have chosen @Genesys#PureCloud. #SaaS#CX https://t.co/mtlZjVkAjA
Inspiring @Genesys#CXHero story: read how Thapelo from #Harambee was able to change a man’s life with empathy and perseverance. https://t.co/dvOeDhogXr
We are still far away from automating everything... this article is even tough to read, but explain quite well that humans do natively things that have to be instead taught to the machines for their full operation and success https://t.co/v2WjhvEO9Z