SeatfrogHelp

The official @Seatfrog support team. For booking or payment queries, drop us an email via

[SeatfrogHelp @SeatfrogHelp]

@MsPollyClark @Seatfrog Hi Polly! If you haven't already - so that we can investigate this for you - please could you send a message with your Superfare booking reference(s) to our team at [email protected]? ^VH

[SeatfrogHelp @SeatfrogHelp]

@ShawMellors Hi Tom, apologies for the delay in getting back to you! If you still need help with this, please drop our team a message to [email protected] and they'll be happy to take a look. ^EV

[SeatfrogHelp @SeatfrogHelp]

@MarkTaylor00 Hi Mark, if your train was cancelled and your upgrade remains unused, you can request a refund using the 'Upgrade Refund Request' option on our Contact Form here: https://t.co/3B7itDEnod. ^VH

[SeatfrogHelp @SeatfrogHelp]

@LydiaHampson5 Hi Lydia, we're sorry to hear your train was cancelled. If you were unable to use your upgrade please email [email protected] with your account info and journey details! ^EV

[SeatfrogHelp @SeatfrogHelp]

@wherestagsroar Thanks for confirming. Currently, there aren’t any auctions scheduled for that date. If you’ve already set up an auction alert in the app, we’ll send you a notification if any become available for your chosen route. If anything changes, you’ll be the first to know! 😊 ^LS

[SeatfrogHelp @SeatfrogHelp]

@wherestagsroar @wherestagsroar Travelling from York to Kingussie requires a change of train(s), so you would need to search for the LNER leg of that journey individually in the app. Eg: YRK-EDB. ^VH

[SeatfrogHelp @SeatfrogHelp]

@wherestagsroar Hi there - thanks for flagging this with us. This Help Centre page should have updated automatically, but it looks like there's been a hiccup 👀️. We'll get that fixed ASAP! Auctions are available in the app for LNER services up to and including the 31st July. ^VH

[SeatfrogHelp @SeatfrogHelp]

@GillianHousto15 When it comes to upgrading, we're unable to select specific seats as we get a small allocation of seats per auction and the train operator allocates the seats when won. I hope this helps! ^ES 🐸

[SeatfrogHelp @SeatfrogHelp]

@salvan3003 @salvan3003

[SeatfrogHelp @SeatfrogHelp]

@salvan3003 Hi - that's a great question! Some of our rail partners allow upgrades to be offered for trains that have already departed from their origin station, but are still en route to future stops. If you haven't already, please reach out to our team via email at [email protected]. ^VH

[SeatfrogHelp @SeatfrogHelp]

@Scorpioromi Hi , we're sorry to hear your train was cancelled. The operator may have been able to accommodate you in First Class on the next service, but if you were unable to use your upgrade please email [email protected] with your account info and journey details! ^EV

[SeatfrogHelp @SeatfrogHelp]

@DaveRay80 Hi there! This would depend on if the train operators are the same or different for each part of the journey. If they're the same train operator then you don't have to upgrade separately, but if they're different then you would. I hope this helps! ^ES 🐸

[SeatfrogHelp @SeatfrogHelp]

@NarayananG2023 Hi there! If you weren't able to use your upgrade on the next train, reach out to us at [email protected] if you haven't already and we'll be able to help! ^ES 🐸

[SeatfrogHelp @SeatfrogHelp]

@chriscollins462 Hi there, thanks for reaching out! If you reach out to us directly at [email protected] we'll be able to look into this for you. ^ES 🐸

[SeatfrogHelp @SeatfrogHelp]

@Hodgy83 Hi Anna, the LNER auction schedule was extended yesterday evening, so you should now see services available from 1st April - 30th April! ^VH

[SeatfrogHelp @SeatfrogHelp]

@ExitMango @Seatfrog Hi Ed - unfortunately we're no longer partnered with CrossCountry Trains for our Train Swap product. While Upgrade auctions are still available for their services, if you want to make a change to your Advance Single rail ticket, you'll need to contact your original retailer. ^VH

[SeatfrogHelp @SeatfrogHelp]

@chrismackie1 Right now, there isn’t a set date for when the April upgrade options will be available. We recommend keeping an eye on things towards the end of the month, as that's typically when new dates are added. ^LS

[SeatfrogHelp @SeatfrogHelp]

@TerryShroder @LNER Hi Terry! We don't receive these dates in advance, so keep an eye out closer to the 31st of March for more LNER upgrades. ^ES 🐸

[SeatfrogHelp @SeatfrogHelp]

@Henrilion15 Hi there! If you haven't already, please could you fill out our Contact Form here: https://t.co/kOvQlcmO5w with your Seatfrog User ID (found at the bottom of the 'Account' page) and the email address you're trying to change to? ^VH

[SeatfrogHelp @SeatfrogHelp]

@Mistyff999 Hi there! LNER auctions up to and including 31st March were added to the app yesterday! 🎉️