SecondFi Support Team

Official @secondfiapp Support Page. Need Support? Contact Us Via Direct Message📨.

[SecondFi @secondfiapp]

⚠️ SecondFi Is Currently in Quarantine Mode

SecondFi is running in quarantine mode. It's the same application, but transactions are disabled. You can view your balance and wallet address only, you cannot send, swap, or move funds.

A screenshot is below so you know what to expect.

Please protect yourself from scams. Only download SecondFi from our official link: https://t.co/hkFtUebtxo

Do not accept download links from anyone else, including emails, messages claiming to be from SecondFi.

Chrome extension is live, app store is pending store approval.

[SecondFi @secondfiapp]

Security Alert: Fake SecondFi Extensions and Apps

We've seen scammers create fake SecondFi browser extensions and apps. Please read this before you install anything or click any link claiming to be from us. There is no new application or link, it is the same.

Do not accept links from anyone, including people claiming to be SecondFi team members, support, or partners. We will not DM or email you links to download software, sign a transaction, or take any action with your assets. If you receive a message like that, it's a scam. Do not click it.

The only official SecondFi extension is "searchable" in the Chrome Web Store. If you see any other extension using the SecondFi name or branding, it's fake.

Check for the verified blue checkmark. Our official extension listing carries a blue verified check, shown in the screenshots below. If the listing you're looking at doesn't have it, do not install it.

Scammers can and do clone extensions and apps to steal funds. When in doubt, go directly to https://t.co/C5s1yFPlq1 and verify links yourself rather than trusting anything sent to you.

Please check carefully that you are using the correct application

[SecondFi @secondfiapp]

SecondFi / Yoroi Wallet Guidance Sessions in Tokyo and Osaka

We are hosting dedicated in-person guidance sessions during for SecondFi and Yoroi Wallet users affected by the security incident.

Each session will include:
- A SecondFi / Yoroi update from our CEO
- A live Q&A with our specialists
- Migration guidance slides

Our team will answer your questions and walk you through best practices for securing your wallet, or safely migrating it using the secure wallet export functionality, which will be released soon.

Please note the guidance slides are informative only. We will not conduct 1:1 or hands-on wallet troubleshooting.

EVENT DETAILS:

📍 Tokyo: Melody Line Hall, 1F, WebX Venue
(The Prince Park Tower Tokyo, Minato City)
📅 Tuesday, 14 July 2026, 12:00 to 18:45 JST
Register here: https://t.co/wUwmLIEZbi

📍 Osaka: TKP Garden City Umeda Osaka
📅 Saturday, 18 July 2026, 12:00 to 17:45 JST
Register here: https://t.co/tpTZ5ZuHHY

Sessions are held in English and Japanese. Registration via Luma is required for both, and support is first-come, first-served.

[SecondFi @secondfiapp]

Important Security Reminder

SecondFi / Yoroi will NEVER request private keys, recovery phrases, or wallet credentials, and we will never DM you first. Do not trust any checker, link, or account outside our official channels:

▪️ X accounts: @secondfiapp and @secondfi_jp
▪️ Support portal: https://t.co/bKfl8SK9D2
▪️ Asset recovery wallet checker: https://t.co/EGLOj6iKDl

[SecondFi @secondfiapp]

Your Options for Securing Assets, and What’s Next

We recognize that some users may not have completed all steps in the Hardware Wallet Guidance posted in our knowledge base. If you are not technically proficient, we recommend waiting for the secure wallet export functionality, which is currently intended to launch next week.

Here is an update on upcoming options:
• This week: Quarantine mode
We will enable quarantine mode, which will let users check whether a wallet address appears in preliminary incident-related data and submit a support ticket with the relevant wallet address.

• Next week: Secure wallet export functionality
We intend to deploy secure wallet export as the next phase of quarantine mode. This is intended to provide a safer way for users of varying experience levels to move assets to a new wallet.

• On potential asset recovery
As stated previously, we intend to support a process relating to potential asset recovery for users whose wallets are confirmed through the applicable process. Any such process remains subject to further investigation, verification, eligibility criteria, applicable terms and conditions, and technical implementation.

It is currently expected to involve a recovery tool using zero-knowledge proofs, initiated by users through a portal, designed to help users remain in control of the process while protecting their information.

Again, if you are not technically proficient, we recommend waiting for these options to go live. For now, you may submit a ticket at https://t.co/bKfl8SK9D2.

We will continue sharing updates as progress is made.

[SecondFi @secondfiapp]

Important Security Reminder

SecondFi will NEVER request private keys, recovery phrases, or wallet credentials, and we will never DM you first. Do not trust any checker, link, or account outside our official channels:

▪️ X accounts: @secondfiapp and @secondfi_jp
▪️ Support portal: https://t.co/bKfl8SK9D2
▪️ Asset recovery wallet checker: https://t.co/EGLOj6iKDl

[SecondFi @secondfiapp]

Recovery Fund Address

Our commitment remains unequivocal: to support the return of assets to all affected wallet holders from the 4 distinct wallet draining events which we intend to return in their in their original form. Three of these events were executed by external threat actors resulting in a loss of ~16M ADA.

To return these assets to the victims of the attack, EMURGO has set up a recovery fund address. You can find it here:
addr1qyvvn9e9ulvzw2nvgkwraxwrla4a28l7gmduk7jru2rw9kdxkls8aczwgg8u44nj87uaq50rgcjulcxtzv9q8j0g2lss9kv2ss

Assets secured through our emergency rescue response, including those from the fourth event, are currently protected and accessible. These will form part of the recovery effort to return assets to affected users.

Important Security Reminder

SecondFi will NEVER request private keys, recovery phrases, or wallet credentials, and we will never DM you first.

Do not trust any checker, link, or account outside our official channels:
▪️ X accounts: @secondfiapp and @secondfi_jp
▪️ Support portal: https://t.co/bKfl8SK9D2
▪️ Asset recovery wallet checker: https://t.co/EGLOj6iKDl

[SecondFi @secondfiapp]

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[SecondFi @secondfiapp]

The Asset Recovery Wallet Checker is now live.

You can now verify whether your wallet was affected by the incident.
The official checker is live at https://t.co/EGLOj6iKDl.

This is the only official checker. It is hosted on our https://t.co/C5s1yFPlq1 domain and shared only through @secondfiapp and @secondfi_jp.

- It will NEVER ask you to sign a transaction.
- Any tool that asks you to sign is not ours and should be treated as fraudulent.

This is phase one. In phase two, the checker will show whether your wallet has been affected, alongside an air-gapped transfer option to move assets securely.

Important Security Reminder

SecondFi will NEVER request private keys, recovery phrases, or wallet credentials, and we will never DM you first.

Do not trust any checker, link, or account outside our official channels:
▪️ X accounts: @secondfiapp and @secondfi_jp
▪️ Support portal: https://t.co/bKfl8SK9D2
▪️ Asset recovery wallet checker: https://t.co/EGLOj6iKDl

[SecondFi @secondfiapp]

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[SecondFi @secondfiapp]

⚠️ Security Alert: Fake Support Emails and Websites

We are seeing fraudulent support emails and fake websites impersonating SecondFi to target affected users. Do not respond, do not click any links, and do not enter your details.

SecondFi does not provide support through Gmail or any personal email account, and our only official domain is https://t.co/C5s1yFPlq1. Always check the address carefully and do not trust links shared with you.

SecondFi will never email, DM, or message you first, and we will never ask for your private keys, recovery phrases, or wallet credentials.

Do not trust any checker, link, or account outside our official channels:
▪️ X accounts: @secondfiapp and @secondfi_jp
▪️ Support portal: https://t.co/bKfl8SK9D2
▪️ Asset recovery wallet checker: https://t.co/EGLOj6iKDl

[SecondFi @secondfiapp]

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[SecondFi @secondfiapp]

Hardware Wallet Migration Guide

We have published a step-by-step guide to help users securely move their assets to a new hardware wallet, the most secure option for self-custody.

Before you start, keep these in mind:
- If you already use a hardware wallet, no action is required. Hardware wallet users were not affected by this incident.
- Do not delete the SecondFi app, and keep your seed phrase safe. Either one will be required to claim your assets through the recovery process.
- Stop using your existing wallet. Do not send, receive, sign, or stake from it.

The full step-by-step guide, including how to test with a small amount before moving your balance, is available here: https://t.co/B3RrzI83hx

Important Security Reminder

SecondFi will NEVER request private keys, seed phrases, wallet credentials, or request asset transfers under any circumstances. We will never DM you first.

Any message instructing you to move assets or submit wallet information outside of our verified official channels should be treated as fraudulent. Our official channels are @secondfiapp, @secondfi_jp, and https://t.co/bKfl8SK9D2.

For support, please submit a ticket only through our official support channel at: https://t.co/bKfl8SK9D2

[SecondFi @secondfiapp]

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[SecondFi @secondfiapp]

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[SecondFi @secondfiapp]

Please be vigilant. This is a scam.

SecondFi has NOT released a desktop app or any downloadable recovery software. Do not download anything claiming to be SecondFi. Do not "reclaim" assets through any app or link sent by email.

Important Security Reminder:
SecondFi will NEVER request private keys, seed phrases, wallet credentials, or request asset transfers under any circumstances.

These are the ONLY OFFICIAL SecondFi channels:
▪️ X accounts @secondfiapp and @secondfi_jp
▪️ Support portal: https://t.co/bKfl8SK9D2

We will never DM you first. Any message instructing you to move assets or submit wallet information outside of our verified official channels should be treated as fraudulent.

[SecondFi @secondfiapp]

🛡 Recovery Process Status

The team remains on track against the estimated 2-week recovery timeline, with substantial progress continuing as engineering teams work through multiple technical approaches in parallel to determine the most secure recovery solution for affected users.

What Comes Next:

To help users safely prepare for the upcoming next steps, we will be releasing:

1. A suitable mechanism that will allow users to check whether their wallet has been affected by early next week

2. A secure process that will allow users to safely move assets out of the platform thereafter.

Our commitment remains unchanged: protecting users and ensuring assets are returned securely.

Important Security Reminder:

At this stage, NO recovery actions requiring user participation have begun.

Until official instructions are provided, wallets should remain untouched and users should continue to rely only on updates shared through official SecondFi channels.

SecondFi will NEVER request private keys, seed phrases, wallet credentials, or request asset transfers under any circumstances.

Should you have any questions, please submit a ticket only through our official support channel at: https://t.co/bKfl8SK9D2

We remain fully committed to completing this process safely and responsibly, and thank you for your continued support.

[SecondFi @secondfiapp]

⚠️ Important Security Update

We are seeing an increase in malicious activity and impersonation attempts related to the recent incident.

As a precaution, please DO NOT deposit any additional funds into your existing SecondFi wallet until further notice.

To help users safely navigate next steps, we will be releasing:

1. A suitable mechanism to allow users to check whether their wallet has been affected by early next week.

2. A secure process that will allow users to safely move assets out of the platform thereafter thereafter.

Please remember that NO recovery actions require user participation have begun at this stage. Wallets should remain untouched until official recovery instructions are provided.

SecondFi will NEVER request private keys, seed phrases, wallet credentials, or request asset transfers under any circumstances.

For support, please submit a ticket only through our official support channel at: https://t.co/bKfl8SK9D2

Thank you to everyone for your continued patience and trust as this work continues.

[SecondFi @secondfiapp]

⚠️ Important Security Advisory: Scam Attempts

We have identified fraudulent messages circulating online from malicious actors attempting to impersonate SecondFi while our incident response remains underway.

Please note that NO recovery actions requiring user participation have begun at this time.

SecondFi will NEVER request private keys, seed phrases, wallet credentials, or direct wallet access under any circumstances.

Any communication instructing users to submit wallet information, migrate assets, or take immediate action outside of our verified official SecondFi channels should be considered fraudulent. NO user action is required at this stage.

You may submit a ticket through our official support channel at: https://t.co/bKfl8SK9D2

Our team is actively monitoring these malicious activities alongside our ongoing recovery progress, and we will continue sharing verified updates as progress continues.