Sera Johnston

Authentic Leadership Coach & Trainer for People Leaders|L&D Strategist & Team Development Specialist|Coach Supervisor|Author|Names Top 10 Inspiring Woman

[Sera Johnston @sera_johnston]

@StudentRoostUK This is not true. I have left numerous messages, never received a response. I have been waiting for a refund of over £8k since September. An email to your CEO is on the way, I’m not confident I will receive a response

[Sera Johnston @sera_johnston]

Having a disability & using a frame,seems bus drivers decide if you’re allowed on a bus. Driver of the 43 bus refused to lower ramp because its for wheelchair users. You’ve no idea the impact of your words,leaving a disabled passenger work out how to get to work. Well done @tfl

[Sera Johnston @sera_johnston]

@TheRAC_UK I question if RAC feel having a Motability car equals valuing their customers less. Called the RAC at 11.27am. An hour past, I called for an update, ETA 13mins,then ETA 2-3pm,then ETA 17.30.SLA is 60-90mins. Staff are not equipped or competent speaking with customers

[Sera Johnston @sera_johnston]

@justoctavia Octavia I have sent a DM

[Sera Johnston @sera_johnston]

@Lucy_Webster_ Hi Lucy, I’ve sent you a DM

[Sera Johnston @sera_johnston]

@CruiseNorwegian Fraudulent booking. Received email from NCL confirming my booking, I’ve NOT booked a cruise. Someone used my name & fraudulently booked a £12k cruise. I twice called NCL to find out who did this and the agent was rude and unhelpful. Is NCL making ghost bookings?

[Sera Johnston @sera_johnston]

@SkyUK Had a call from your breakdown renewal department and was sworn at by a manager he said “if you don’t f......ing renew by 8pm tonight it’s going to cancel”
I am fuming. Can’t speak to anyone as there is a 45 minute wait and your online chat is busy

[Sera Johnston @sera_johnston]

@ASOS_HeretoHelp @ASOS Customer service at its worst. Rude Chat Now staff in particular one person who ended the chat before the stated time. No explanation why my order due 4/8 failed to arrive even though an email was sent. Now told 10 days delay. When were you going to tell me

[Sera Johnston @sera_johnston]

@MaisonCFontaine Nice to see you all