SerenataFlowersHelp

[SerenataFlowersHelp @serenatahelp]

@neiltheshaker @Tyson_Fury Dear Neil,

Thank you for contacting us about the issue with your recent flower order. I sincerely apologize that the flowers did not arrive in good condition. Providing fresh, beautiful flowers is our top priority, so I appreciate you bringing this to my attention.

I would g...

[SerenataFlowersHelp @serenatahelp]

@EllenRGaunt Hello Ellen,

We appreciate you getting in touch with us and highlighting this issue. We sincerely apologize for any inconvenience it may have caused you. If you could kindly share any images related to the problem, along with the order number, it would greatly assist us in of...

[SerenataFlowersHelp @serenatahelp]

@marcobon13 Hello  

Could you please send us an email to [email protected] with your order number? We have not received any emails from you and would like to resolve this matter promptly.

We truly appreciate your cooperation.🙂️

[SerenataFlowersHelp @serenatahelp]

@marcobon13 Please send an email to [email protected] including your order number so we can look into it for you. Thank you, CS Team

[SerenataFlowersHelp @serenatahelp]

@salty429 I hope this message finds you well. I would like to express my gratitude for taking the time to provide us with your feedback. I deeply regret to learn about the unsatisfactory delivery of the flowers for your wife's birthday. It is truly disheartening to see that the quality ...

[SerenataFlowersHelp @serenatahelp]

@AmandaH19634502 I would greatly appreciate it if you could please send some photos of the flowers you received to [email protected] (mailto:[email protected]). Seeing the actual state they arrived in will help me get a better understanding of what went wrong. My goal is to...

[SerenataFlowersHelp @serenatahelp]

@AmandaH19634502 Thank you for contacting us about the issue with your recent flower order. I sincerely apologize that the flowers did not arrive in good condition. Providing fresh, beautiful flowers is our top priority, so I appreciate you bringing this to my attention.

I would greatly appre...

[SerenataFlowersHelp @serenatahelp]

@phadley22 Hi Hadley, I have issued a resend of your order for the 3/09 to the original address.

Thank you for your understanding and if we can be of any further assistance, please do not hesitate to contact Serenata Flowers.

Kind regards
Margaret
Customer Support
Serenata Flowers

[SerenataFlowersHelp @serenatahelp]

@phadley22 Hi Adam, I sincerely apologise that you have never received a reply to your previous query.
I want to make things right and issue a resend of a fresh bouquet for tomorrow.
Kindly advise me if this is suitable for you.

Best regards,
Margaret

[SerenataFlowersHelp @serenatahelp]

@phadley22 Hi Hadley, 

Please note: If you are unhappy with your order for any reason you will need to contact us as soon as possible, latest within 5 days of the delivery date, using the 'Contact Us' link on our website. Due to the perishable nature of our goods we are unable to deal w...

[SerenataFlowersHelp @serenatahelp]

@phadley22 Hi Hadley,

Thank you for sending in the photos. From what I can see, the flowers have only just been received. We send our blooms in a slowed state of animation and in different stages of bud-form so that after 48 hours of being received (and with some plant food, water, and ...

[SerenataFlowersHelp @serenatahelp]

@phadley22 Hi Hadley, thanks for reaching out.

I am sorry to hear about the way the flowers arrived. This is not the quality we would expect you to receive.

Would it be possible for you to kindly share some photographs of the flowers with me? This will greatly assist me in understandin...

[SerenataFlowersHelp @serenatahelp]

@Classicalkeano Hi Becky, 

Thank you for reaching out. 

Unfortunately, it was too late to change the information and the order had already been assigned to production. 

I wish we could have helped you, especially considering the situation, but in that case, we could not. 

I would like to ...

[SerenataFlowersHelp @serenatahelp]

@Grettaelaine More than welcome Greta :) I hope you have a lovely day, and please reach out again if myself or my colleagues can assist you in the future!

^ Kayla

[SerenataFlowersHelp @serenatahelp]

@Grettaelaine Thanks for your tweet Gretta. So we can help, kindly contact our dedicated Customer Support directly through the help page on our website https://t.co/8AdBWh5dRs or follow and DM me directly with your personal order details, here @serenatahelp ^Faye

[SerenataFlowersHelp @serenatahelp]

@tamsinfboyle Kindly DM me directly Tamsin, if I can help you instead in any way ^Faye

[SerenataFlowersHelp @serenatahelp]

@tamsinfboyle Oh my gracious Tamsin, this definitely needs looking into as the floral parcel would not have left us in such a way. Can I ask you to either reach out to our care team at https://t.co/8AdBWh5dRs if you haven't done so already, or follow and DM me please ^Faye

[SerenataFlowersHelp @serenatahelp]

@Jjwalker82 Hi Jon, we are still awaiting your response to our previous correspondence. Kindly follow the email chain so that we can help you further.

[SerenataFlowersHelp @serenatahelp]

@Jjwalker82 Hi Jon, please DM @serenatahelp so that we can assist you further or contact us directly through this link https://t.co/c84ZCNEzVO

[SerenataFlowersHelp @serenatahelp]

@mazzles__ Hi Maria, please send us a DM over to our @serenatahelp page, so that we can assist further. ^Dana