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[ServiceNow @ServiceNow]

Everyone bought into AI. Few are seeing the return.

Now that changes. When AI runs in silos, value gets stuck. ServiceNow breaks down the walls—connecting any workflow, any AI, and any data source—to put AI to work for people.

[ServiceNow @ServiceNow]

Your people team is running the same orientation conversation for the 50th time this quarter. What if they could focus on the conversations that actually build culture? Helping new hires understand where they fit, what they're expected to own, who to turn to—the stuff that sticks.

AI specialists make it possible, autonomously handling the repetitive workflows so your team can focus on what humans do better.

https://t.co/b3Oue9OG50

[ServiceNow @ServiceNow]

Most service teams are forced to pick a lane: faster resolutions or quality interactions. AI specialists help you do both.

Customers move faster without the friction of talking to a bot. Your team gets breathing room to scale without burnout. That's not a tradeoff—that's competitive edge.

https://t.co/b3Oue9OG50

[ServiceNow @ServiceNow]

Nine cities. One hands-on experience where you'll meet your AI control tower and start putting it to work. Register now for World Forum 2026: https://t.co/UkP0Zhidol

[ServiceNow @ServiceNow]

No one gets into IT to clear repetitive tier-1 tickets all day. AI specialists handle that instead—freeing your team to architect the systems, solve the hard problems, and build infrastructure that actually moves the business.

https://t.co/33VKR8csoF

[Aston Martin Aramco F1 Team @AstonMartinF1]

“We will only get there if we do this together.” Jayney Howson, Chief Learning Officer at ServiceNow.

At our International Women in Engineering Day event this week with @ServiceNow, we brought together the people shaping technology, performance and business to share the decisions, challenges and career pivots behind their journeys.

Because the barrier is not ability. It is believing the opportunity is available to you. Together, we are helping to open more doors into engineering and ensuring that they remain open for the next generation.
#INWED2026

[Moveworks @moveworks]

One 'quick question' spirals into 6 emails across 4 departments. Sound familiar?

🙋 Watch this.

Learn more about @ServiceNow EmployeeWorks: https://t.co/aUQYoVkZiK

#GetWorkDone #PutAIToWorkForPeople

[ServiceNow @ServiceNow]

@AstonMartinF1 @JCBmachines @Arm Proud to be part of these important conversations 💚

[ServiceNow @ServiceNow]

Your workforce is ready for AI. Your operating model isn't.​

That's not a hunch. It's what 2,000 workers across 19 countries and 12 industries told us in the 2026 Enterprise AI Maturity Index.

Employees are more likely than executives to believe AI will improve their work—but 42% say they aren't getting enough training, and 58% say their organization isn't doing a good job connecting AI-enabled workflows across the enterprise.​

When workers are ready but systems aren't, AI ROI takes the hit.​

Learn more: https://t.co/0KrcIlykQa

[ServiceNow @ServiceNow]

@AnthropicAI built two of the most advanced AI models available to enterprises. Then, a government directive shut them off for every customer. 

Access to AI is a policy decision now, not just a technical one. Here's what that means for your organization: https://t.co/lhjBT9nV3m

[ServiceNow @ServiceNow]

We interviewed the founder whose AI agent wiped his production database in nine seconds. Here's what he told us—and what it means for anyone building with AI agents.

https://t.co/KzEeNXoLUw

[ServiceNow @ServiceNow]

Want to know how your IT team really feels? Patty’s on it.

[ServiceNow @ServiceNow]

Jeremy Crane (@lifeofjer) has been coding for 20 years. He grew up in his father's data center. He is not a vibe coder. And an AI agent still wiped his entire production database in nine seconds.

We sat down with him to ask the questions the internet couldn't stop debating. Hear his full conversation with ServiceNow’s @SeanJRegan: https://t.co/ONW4QBxGDh

[ServiceNow @ServiceNow]

Most organizations deploying agentic AI are paying for a capability they haven't built for.

We surveyed 4,500 executives across 12 industries and found that more than half are using AI agents as a set of disconnected assistants—handling tasks, not completing work. Only a small percentage have moved to full orchestration, where agents hand off to each other, manage exceptions, and close out processes end-to-end.

How did they get there? Our study breaks down what these AI leaders built differently—from how they structure agent workflows to how they govern decision-making across them. Dig in: https://t.co/umogPKW9xa

[ServiceNow @ServiceNow]

Wow OK, IT.

[ServiceNow @ServiceNow]

AI that tells you what to do but doesn't do it is like a brain surgeon who hands you the scalpel with a list of instructions. What could possibly go wrong? 😅

Suggestions aren’t solutions. That's why ServiceNow doesn't stop there. Our platform puts AI to work to get the job done—for real. https://t.co/4SraEGFlZy

[ServiceNow @ServiceNow]

Everyone bought AI. Few built for it. The difference is costing you. Here's why.​

59% of organizations say they're using agentic AI. Only 9% have built autonomous, multi-step workflows with it. ​

That gap is the story of enterprise AI right now: massive investment, shallow integration. Organizations are automating yesterday's work instead of reinventing tomorrow's. ​

A small group of leaders did something different. They didn't just deploy AI tools into existing systems—they built for AI. The result: 160% ROI.​

The difference wasn't budget. It was architecture.​

Our Enterprise AI Maturity Index 2026 surveyed 4,500 executives and 2,000 employees across 19 countries to identify what separates organizations pulling ahead from those still waiting for AI to deliver.​

Read the full report: https://t.co/SVkP37ENlA

[ServiceNow @ServiceNow]

@nvidia @Cadence @CrowdStrike @Dassault3DS @PalantirTech @SAP @Siemens @Synopsys Proud to work alongside NVIDIA to help bring AI agents into the flow of work 🤝

[ServiceNow @ServiceNow]

If there's one thing to take away from #Know26, it's this: You need AI that thinks, and workflows that act. That's what the ServiceNow AI control tower delivers—intelligence that reasons across your entire enterprise, connected to workflows that actually execute.

[ServiceNow @ServiceNow]

"It almost feels like cheating." — Diana Taurasi

The WNBA's all-time leading scorer isn't talking about the competition. She's talking about what happens when the data gets so good that the only edge left is knowing when to trust it.

That's the question at the center of Game Changers—a new series on Workflow following elite athletes into the decisions AI makes possible—and the ones it can't make for you. Taurasi, Aston Martin F1 Team Ambassador Pedro de la Rosa, and Olympic champion Allyson Felix go first.

Watch now. https://t.co/CxToMVz3fA

[ServiceNow Community @WeUseServiceNow]

What if sign language could trigger real-time IT requests in ServiceNow? Meet Paul, the ServiceNow MVP who made it possible.

With his app, Haptic, a user signs on camera and those gestures are converted into text. The system reads context, triggers the right action, and responds in a format the user can understand. No intermediary required.

Paul built Haptic with Build Agent, now generally available in ServiceNow Studio—with skills that extend into Cursor, Windsurf, Claude Code, and GitHub Copilot, so you can build from any environment, with enterprise governance and security from the start.

The only limit is the idea. What will you build next? #BuildMoreWithBuildAgent