Chris Clayton

Fighting the battle for great Customer Service. I'm not going to Tweet too often but if the service is fantastic or dreadful you'll hear about it here.

[Chris Clayton @ServiceStory]

@DHLParcelUK I was stood outside my front door chatting when allegedly your driver tried to deliver. They must have come well before the scheduled time and only entered the tracking during the advised 1 hour slot. Unacceptable.

I need my parcel today 6249985

[Chris Clayton @ServiceStory]

@TelegraphSport Buxton Cricket Club have won the league today. In the same year Buxton Football and Buxton Hockey have won their leagues. Is there a better sporting town?

[Chris Clayton @ServiceStory]

@BBCSport Buxton Cricket win the league in the same year as Buxton football and hockey win the league too. Is there a better sporting town?

[Chris Clayton @ServiceStory]

Told wait time was 3 minutes and then cut off after 20 mins waiting. Twice!
#notgoodenough #managecustomerexpectations @unbiaseduk

[Chris Clayton @ServiceStory]

No my local. But I’m guessing the data collection team are demanding this sort of stuff everywhere

[Chris Clayton @ServiceStory]

Attending A&E to get my toe x-rayed. Asked face to face for my sexual orientation. How relevant is this to my clinical care? And it take 6 minutes for the nurse to fill out the diversity form! #wrongfocus

[Chris Clayton @ServiceStory]

@sarajcox get yourself to @firstdirect. Not a robot in sight - real (northern) people who answer the phone quickly and will make you smile! No daft security codes to remember. You won’t believe how simple it can be!

[PEG @PEGBham]

PEG IV is upon us - book your space, don’t miss out .. #millenials #measurement #P&L https://t.co/O4H8KeGzmn

[Chris Clayton @ServiceStory]

Looking forward to another great evening @PEGBHam

[Notts County FC @Official_NCFC]

@randallbell We admire your persistence Randall. We've had a chat with Shola and we want to help.

So, get this tweet retweeted 1,000 times and we'll send you a pair of his boots signed by the big man himself.

[Chris Clayton @ServiceStory]

7 minutes before the first ball and the queue is still like this. @NatWestT20Blast assume you'll delay the start???

[Chris Clayton @ServiceStory]

@CSN_SocialMedia This is a big part of it. Perhaps a step too far right now. VOC is so important but too much dilutes the quality and use of responses.

[Chris Clayton @ServiceStory]

@CSN_SocialMedia The biggest "complaint" I hear when asking people about poor customer service is "too many feedback questionnaires and surveys"

[John Hughes @CSN_SocialMedia]

Think lean is all about cuts? Think again- applying them properly can transform the customer experience. Click here https://t.co/armAqa29x4

[Chris Clayton @ServiceStory]

Question for Mark at #PEGBHAM. How many employers who say they want 'Can Do' actually 'Let Do'?

[John Hughes @CSN_SocialMedia]

Our September (20/9) free webinar is a little different - looking at how to use lean techniques to transform the CX https://t.co/armAqa29x4

[The Fan Experience Company @FanExperienceCo]

In the 10 years since the #EFL #FamilyExcellenceAwards began, junior season ticket sales have increased by 37%: c6 million more kids 1/2

[Chris Clayton @ServiceStory]

Here's an interesting bookshelf at one of sport's governing bodies. In good company @FanExperienceCo!

[Chris Clayton @ServiceStory]

@TravelodgeUK "Being easy to do business with is the best description of great customer service" @FanExperienceCo 2008. This hurts my head!

[Chris Clayton @ServiceStory]

@PaulBromford @whatsthepont I've used this a lot to get people engaged in new ideas. Works a treat! Rapid prototyping to make change happen