@SHEIN_Official what a piece of shit company yall are for stealing money from customers. Been in disputes with CS for 2 wks about a missing evening gown worth more than $200 & this shitty company refuses to take accountability for their mistake & refund me for the missing gown.
@SHEIN_Official a change to Customer Service is MAJORLY needed. We’re unable to chat with agents about orders if we have an existing ticket open. It’s extremely frustrating bcz it delays needed help as customers may need to discuss other orders unrelated to the current ticket…
@SHEIN_Official You all really need to update &extend the whack return policy becz it’s causing such a headache. And ur agents need to be retrained on customer service. You also need to provide better livechat help. Once these are fixed it’ll no longer be an inconvenience dealing with you all.
@SHEIN_Official your Customer Service is one of the worst I’ve ever come across. Agents don’t respond for 5-10 minutes, but if a customer doesn’t respond within a 1-2 minutes, they end the chat. Also, it’s extremely hard to chat live with an agent which is a huge inconvenience.
@SHEIN_Official Your customer service is the exact reason why I stopped shopping on SheIn as often as I did. You don’t even have an email where customers can reach out and voice their concerns. What a shame for you as a company. A huge red flag in my books.
@SHEIN_Official (2/3) It’s a stupid, unhelpful robot every time. This is the quality of service provided by such a huge company? How are customers supposed to return items when you don’t even allow it?
@SHEIN_Official (1/2) your customer service continues to be 1 of the worst I’ve ever encountered & it’s only getting worse day by day. I’ve been trying to return a bunch of items for the past 2 days before my window closes, but can’t get submit a ticket or chat with a live agent.
@SHEIN_Official SHEIN’s customer service reps are some of the rudest & laziest ever. Y’all need to do better. Why are agents ending chats before solving issues we have, often in the middle of customer’s concern? It’s very rude & unprofessional. Your agents need better training.
@Apple u guys need to fire the person who came up with this whack album update & fix it ASAP becz this is not it. It’s NOT user friendly AT ALL. Does Apple want to purposely sabotage itself. In what world was this update a good idea? How was it approved? Stupidly. That’s how.
@SHEIN_Official (3) Your customer service chat needs to be improved immensely. More than half the time a ticket is required to be submitted & takes DAYS for an issue to be resolved. A company this big should get their act together & provide better service. It’s really a shame.
@SHEIN_Official (2) Also, considering your items come from China, your return policy should extend beyond 30 days as it takes 2-3 weeks for items to arrive and often times we don’t try clothes on right away.
@SHEIN_Official (1) your customer service, the agents who work for this company, & the return policy are really terrible. Your agents end chat on customers before the issue is even resolved and refuse to provide proper customer service.
@TikTokSupport hello. Just a suggestion - when trying to send videos to friends, the search icon 🔍 is all the way at the end. It would be more user friendly if the icon was at the beginning instead so we don’t have to scroll thru a bunch of people.