SG

[SG @sg_jkt]

@airindia Nothing yet. Can you tell me if I can get any money back if you cancel the PNR?

[SG @sg_jkt]

@airindia Your ‘detailed resolution’ 🤦‍♂️

[SG @sg_jkt]

@airindia You haven’t shared anything. Same template reply.

No answering what I’m asking. @airindia @MoCA_GoI @airsewa_MoCA

[SG @sg_jkt]

@airindia You’ve repeated that multiple times and I understand it.

Can you tell me which class did I book in and which one the fare is lower now for? Are those two different classes? @airindia @MoCA_GoI @airsewa_MoCA

[SG @sg_jkt]

AI's own site sells my exact route/cabin, 2 senior citizens, DEL-LHR & LHR-DEL, both non-stop, for ₹137,090 today. I already paid ~₹160k. Yet they want ₹75k MORE to "change" my ticket = ₹235k for a seat the public books for ₹137k. Make it make sense. @airindia @MoCA_GoI

[SG @sg_jkt]

What’s your escalation process @airindia ?

Your backend team hasn’t been giving me clear answers, the nodal officer hasn’t replied for two weeks, what’s next? @MoCA_GoI @airsewa_MoCA

[SG @sg_jkt]

@airindia Again a standard reply. Dynamic fares. 🤦‍♂️

You can’t even give a specific reason on why I’m being asked for additional fare. Can you tell me specific classes I’m booked in vs available online?

SO FRUSTRATING. @airindia

[SG @sg_jkt]

@airindia I've already shared the DM with you in the past. DM'ed again. Same standard template response - "dynamic fares" I still don't know why I'm being asked to pay more. @airindia

[SG @sg_jkt]

@airindia ‘A reissued booking can’t be merged with a new booking discount’ so you admit the same flight, same date, same cabin is cheaper on your site. You just won’t honour it because I already paid ₹160k. That’s not a discount I’m after, it’s your published price, I’m charged ₹90k MORE

[SG @sg_jkt]

Online price for tickets (2 pax) - 139,454 INR. I had already paid 160,000 for an open ticket. But your customer care says "system" shows to pay additional 90,000 INR rather than getting a refund. LOL. @airindia

[SG @sg_jkt]

@airindia What do you mean by new booking discount? Just because so booked a ticket with you earlier and paid in advance, means I’ve to pay more for a cheaper ticket IN THE SAME CLASS? @airindia

[SG @sg_jkt]

@airindia It’s like I’m talking to a machine.

Original complaint is - Why the fares are different when I try to get a new ticket on the same dates at the same time on your website? That’s my complaint. I understand fares are dynamic.

[SG @sg_jkt]

@airindia @airindia why do you have to give so much pain? It’s such a hassle dealing with your teams. Asking for basic stuff.

[SG @sg_jkt]

@airindia Nothing has been this in this regard, @airindia.

Raised a new complaint, case ID: 44211814

[SG @sg_jkt]

@airindia How do I search online? That’s all I’m asking and you haven’t shared that detail!

[SG @sg_jkt]

@airindia This is your reply @airindia?

I was on a call with the support team and checking the fare in parallel on YOUR website. If the fare was lower on the website, why was I being asked to pay additional money?

Can I check flights for this PNR online myself?

[SG @sg_jkt]

@airindia I’ve shared the details.

[SG @sg_jkt]

@CredibleCrypto @UtdSL6 Thanks Cred. Any rough idea on timeline? 2-3 years?