Hi @IndiGo6E@qatarairways@MoCA_GoI. @CSMIA_Official@AAI_Official@DGCAIndia@RamMNK Two back-to-back baggage handling mishaps. On 8th August, I arrived in Mumbai from Luxembourg via Doha on IndiGo 6E 1342. My checked in baggage did not arrive. ( Route : LG5437 - QR160 - QR 4784/6E 1342)
I travelled with my 7 year old son, the missing bag contained his clothes, medicines and essentials. We managed without our belongings for three full days. I was told it would be delivered earlier, but it was only available on the evening of 10th August.
On 14th August, my wife arrived in Mumbai on the same route on 6E 1342. Her checked baggage did not arrive either. After my experience, she kept essentials in her cabin baggage, worried the same could happen, which it did. What is going wrong with baggage handling on this route?
Is this a process, ground handling, manpower, coordination or capacity failure? Or is there no effective accountability when baggage fails to make it onto the aircraft?
Passengers should not have to anticipate lost luggage and prepare a “survival kit” in their cabin bag.
What is IndiGo’s actual compensation/reimbursement policy for passengers whose checked baggage is delayed for days?
I have the PIR/documentation for both incidents and can provide details privately.
IndiGo describes its proposition as a “courteous and hassle-free travel experience.” Ours has been the opposite.
Mr. Willie Walsh, as you take the helm of IndiGo amid rapid international expansion, customer experience and operational reliability need to grow with it.
@IndiGo6E, don’t just locate the bags. Locate the problem. These two experiences are unacceptable and unprofessional. I have sent you an official email also at [email protected] with all details.
@LGIndia@jagograhakjago This is complete bullshit. My complaint was how can the motherboard/imp part can go faulty in such a short time? How are you going to improve that?
@LGIndia how can we trust in this brand! Bought LG TV last year October, motherboard gone in 7 months. How do I be assured that new motherboard would work fine?
Instead of improving quality of the product we are told to buy 3 years warranty. @LgHomeRetail#lgtv#LG
@LGIndia Thanks @LGIndia for below pathetic response.”it’s electronic item sir it can become useless anytime”. If this is the case why should we spend fortune for branded electronic items, cheap Chinese electronic items would serve the purpose in less than half the money. @jagograhakjago
@RailMinIndia@PiyushGoyal PNR- 2451082727 Train no. 11082 GKP-LTT.
Fully dirty on Depaature station only. Water is not there. Full of Dust and attender is saying that train will go like this
Please look in to this
@RailMinIndia@PiyushGoyal PNR- 2451082727 Train no. 11082 GKP-LTT.
Fully dirty on Depaature station only. Water is not there. Full of Dust and attender is saying that train will go like this
Please look in to this
@RailMinIndia@PiyushGoyal PNR- 2451082727 Train no. 11082 GKP-LTT.
Fully dirty on Depaature station only. Water is not there. Full of Dust and attender is saying that train will go like this
Please look in to this