SharkNinja

Positively impacting people’s lives every day in every home around the world.

[SharkNinja @SharkNinja]

@1980_robo Hi Robo, we’re sorry to hear your air fryer has stopped working, and we understand your concern, especially after submitting the form and not receiving a response. Could you let us know where you're located so we can connect you with the correct team for assistance?

[SharkNinja @SharkNinja]

@cyberstitchuk Hi John, we're truly sorry to hear you've been having some difficulties with your robot. This is never the experience we'd like you to have, and we recommend reaching out to our UK team here for further assistance: https://t.co/mgvCAfDqz7

[SharkNinja @SharkNinja]

@Markpowner2 No worries, we're going to try reaching out to you.

[SharkNinja @SharkNinja]

@SaiSandeshMakam Thanks for confirming. For proper support, please reach out to our international team by emailing us directly at [email protected].

[SharkNinja @SharkNinja]

@bakerboiler Hi Carole, you should use only water or a mixture of water and the compatible Shark Cleaning Solution in your Robot. Using other brands of cleaning solutions may negatively impact your robot's performance and could cause damage.😊

[SharkNinja @SharkNinja]

@MissChevious44 Hi there, thank you for taking the time to reach out with your question. We're sorry to hear that you're having some trouble with your portafilter, and we'd love to help. Please reach out to our Ninja page using the link here for further assistance: https://t.co/zwzP1oA5tm

[SharkNinja @SharkNinja]

@mrs_senUK Thank you. For further assistance, please use the link below to contact our team in the UK.
https://t.co/lkH5vnLxaT

[SharkNinja @SharkNinja]

@mrs_senUK We understand how frustrating that must be when you're trying to reach out. Could you please let us know where you're located so we can guide you to the correct team for assistance?

[SharkNinja @SharkNinja]

@Fletch61142421 We're sorry to hear about this, especially as it involves a unit that has blown up. Your safety is important to us. Please send us a DM with more details, including any case number if you have one, so we can get the right team involved as quickly as possible.

[SharkNinja @SharkNinja]

@NickPenaAlvarez We hear your concerns, Nick. Our goal is always to get customers a replacement unit as quickly as possible when needed. We also appreciate your feedback regarding our warranty process and will be sure to share it with the appropriate team for review.

[SharkNinja @SharkNinja]

@Adz_UK We understand how disappointing that must be after reaching out and still not receiving a response. A member of the team will follow up as soon as possible, and if you don't hear back shortly, please follow up again so they can continue assisting.

[SharkNinja @SharkNinja]

@mp3loveronariff We're truly sorry to hear you're experiencing an issue with your knife set. We'd like to look into this further. Please send a DM to our @NinjaKitchen account.

[SharkNinja @SharkNinja]

@aollis1977 Hi Abigail, we're so sorry to hear about your experience and can understand how disappointing it must be to have a knife break. Please send us a private message with your details, and we'd be happy to take a closer look into this for you and see how we can help.

[SharkNinja @SharkNinja]

@xasha2259 Hi Anita, we're truly sorry to hear that you're experiencing grounds in your coffee. Please send a private message to our Ninja account, so we can assist you without further delay.
Ninja: https://t.co/zwzP1oA5tm

[SharkNinja @SharkNinja]

@BennyBetze61 We understand how stressful this can be. At this time, you've reached the North America team. Your local support team will be best suited to assist you with a resolution and work toward making this right. We appreciate your patience and understanding during this time.