Tony Wonder

the airline won't pay for damaged emotional baggage

[Tony Wonder @sharmadishant]

Everyone is cancelable !

[Tony Wonder @sharmadishant]

Really disappointing @LuLuHyperBH @luluhypr @LuLuHyperSA customer service. I think I'm better sticking to @CarrefourUAE .
Dismissing customers citing small print terms and conditions is not behavior that encourages brand loyalty.

[Tony Wonder @sharmadishant]

Hello @luluhypr - I need help with something. Please share contact details.

[Tony Wonder @sharmadishant]

@luluhypr Need help with Lulu vouchers.

[Tony Wonder @sharmadishant]

@godoolally Shaun the sheep

[Tony Wonder @sharmadishant]

They got Naseem Shah to act for a shampoo ad. And he's BATTING in that ad.

[Maurizio @themgmtconsult]

If you think a $300K corporate salary is payment for 40 hours of weekly labor, I've got news for you...

There is a persistent cynical narrative that large enterprises are bloated engines of inefficiency, filled with overpaid professionals who spend their days looking at slides and doing "nothing."

I mean, it's a comforting myth for critics, but I think it fundamentally misunderstands modern knowledge work.

That $300K salary (or $400K, or $500K) isn't a reward for linear effort but an option premium on high-leverage thinking.

We are still haunted by the ghost of the assembly line, ie, the outdated idea that compensation must directly correlate with time spent + physical output.

In the factory world, if you leave your station, production stops, but in the knowledge economy, value is almost totally decoupled from time.

Folks... An enterprise paying a senior leader or specialist $25K a month is not buying 160 hours of typing, they are buying *insurance* against catastrophic errors and positioning themselves for asymmetric upside.

I'll try to make it tangible with an example...

Consider a complex matrix organization busy with a $40M product migration. In this environment, the value distribution of a worker's is heavily spiked.

Most days look like nothing... alignment meetings, reading documentation, maintaining steady state. Yes, to an outsider, it looks like "doing nothing."

But then a critical day arrives. A vendor fails, a timeline slips, a crossroads appears, whatever... If that $300K professional has the institutional memory and capability to make just 4 or 5 correct decisions during those critical moments, the ROI is staggering! A single right call can avert a $5M problem.

Suddenly, that $300K salary doesn't look like bloat but, to me, seems like the cheapest asset on the p&l.

These days we are bombarded by tech CEOs promising fully autonomous, AI-driven organizations and I keep saying these pitches miss the entire point of how complex enterprises actually move.

Data computation can be outsourced to an LLM but going through the decision fabric of an enterprise cannot. You need people for:

> Knowing *how* to build consensus across disconnected departments with competing incentives;

> Understanding the unspoken history of why past projects failed, and how to position a new initiative so it doesn't trigger corporate antibodies;

> When a multi-million-dollar decision goes sideways, an algorithm cannot stand before a board of directors or regulators and take ownership of the corrective action.

An AI can give you a pristine strategic framework with nice and difficult sounding words, but it cannot navigate the human matrix required to execute it.

The ability to be effective inside a complex enterprise is a rare AND expensive skillset precisely because it cannot be automated or easily replicated.

My point is you aren't paying for the 9-to-5 "grind", but more for the readiness.

Like an elite surgeon or an expert technician, you pay for the decades of accumulated knowledge that allow them to fix a crisis in 5 minutes, not the 5 minutes itself....

Leverage, not labor.

[Tony Wonder @sharmadishant]

@godoolally Fafda

[Tony Wonder @sharmadishant]

@RBLBankCares No thanks, please fix the process/system or relinquish the rights to operate on Aadhar Updating services. I'm not stupid enough to be using this bank's services, given this level of incompetency. I'll try @YESBANK instead.

[Tony Wonder @sharmadishant]

Alright @rblbank you serve the customers quite well, try to bring more and more convenience in their lives. Brilliant of you to bring Aadhar Update services at your branches. Unfortunately though, like most things, the service is shit, the systems don't work, are slow don't work.

[Tony Wonder @sharmadishant]

India requires you to have a dedicated twitter account just for customer service related shit. India is definitely not for beginners.

[Tony Wonder @sharmadishant]

Absolutely ripped off by @Uber_India new kinda scam, and then @UberIN_Support on the chat firstly tries to close the case using Ai and then when I don't, it redirects me to Customer Support chat where there is no Customer Support rep, I'm just talking to myself.

[Tony Wonder @sharmadishant]

Having @alanwilkins22 in the comms box for the IPL, makes it 10x more listen-worthy. Velvet voice, master of the language and keen observer of the game and the players.

[Tony Wonder @sharmadishant]

Man (after 100$ profit) : Markets weekend ko bhi khulne chaiye

[Tony Wonder @sharmadishant]

@JioCare I'm in the UAE, will I need to be in India to get this process done ?

[Tony Wonder @sharmadishant]

Extremely disappointing customer service from @vodafoneIN_Fdtn over esim activation. Ridiculous and broken process.
Anyway, I guess it's @reliancejio's win.

[Tony Wonder @sharmadishant]

@godoolally Couscous

[Tony Wonder @sharmadishant]

@godoolally Taser

[Tony Wonder @sharmadishant]

@ViCustomerCare Replied. Please check

[Tony Wonder @sharmadishant]

@ViCustomerCare Replied. Please check.

[Tony Wonder @sharmadishant]

@ViCustomerCare Replied. Please check