@virginmedia and now 7 credit control calls in #lutzschuler office still haven’t managed 1! My 88yr old Dad has no phone line for his Red Care service! If he falls over or needs emergency assistance his life is in your hands! @BBCWatchdog@Ofcom@MoneySavingExp
@virginmedia all I want is a phone call to someone who can get my parents back into a position of saftey. Why is it that a communications company can’t call?
@virginmedia where is #lutzschuler? Emailed his office 5 days ago. Had a response to tell me I’d hear from someone. Nothing a whole week later. My parents now have zero services no phone no internet. They have a red care line. Disgusting
@virginmedia still no reply, still got an 88 year old vunerable man with no service. 37 days into a complaint. No contact except from credit control. #howdoyousleepatnight
@virginmedia how many ways can you confuse, upset, ignore, rip off and endanger my vunerable elderly parents? 35 days after complaint nothing! Several credit control calls though! #stayclassy
@virginmedia what does it take to get you to turn up to an 86yr old with Lifeline and no phone? 4 missed apts & even a manager can't do anything #lifeordeath#whatcustomerservice
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