Shawna Cass

Canadian expat living in South Carolina.

[Shawna Cass @shawnacass]

@danohuang @Delta @WestJet And get an Air Tag! They do work. Also - you get better claim service if you’re a member of the airline’s rewards program. And always ask the claim agent to repeat back info they’ve added to your file (including their spelling of specific items). They make a ton of errors.

[Shawna Cass @shawnacass]

After 5 days, we have our luggage back. Our son has his treasured stuffies and I’ve learned a ton about the dos and don’ts associated with checked baggage. Thanks, @Delta & @WestJet, for getting our things home.

[Shawna Cass @shawnacass]

@danohuang @Delta @WestJet So many! Take a picture of your bag & its contents before you fly. Remember your bag’s brand name (I didn’t). Put your name and phone number on the bag (but not your address). And call everyone - airlines, airports, customs people, etc. Don’t leave the search to the airlines.

[Shawna Cass @shawnacass]

Day 3 of my missing luggage is off to a frustrating start. I can’t even get a @delta baggage claim representative on the phone this morning.

[Shawna Cass @shawnacass]

If my missing luggage is ever found, it will be thanks to Sonja on the @WestJet baggage services line. She spent 40 minutes on the phone with me and found crucial details in my file that had been missed by the 3 @Delta agents I’d spoken with previously. Grateful for the help.

[Shawna Cass @shawnacass]

And messaging with agents who disappear for ages at a time mid-conversation is not helping my mood.

[Shawna Cass @shawnacass]

This too. So done with both airlines. What an absolute gong show. I’ve had to call twice today alone - first to get anyone to even look for the bag, and now to correct their inability to document my claim correctly.

[Shawna Cass @shawnacass]

So frustrated with @Delta tonight. Every time I check in about my bag claim, I uncover another issue. Now they’ve documented the type of bag incorrectly. Tired of constantly needing to reach out to customer service to correct the claim. Not getting my bag back at this rate.

[Shawna Cass @shawnacass]

@gregoryramshaw He’s been putting his rock climbing skills to good use.

[Shawna Cass @shawnacass]

@gregoryramshaw Meanwhile in Alberta…

[Shawna Cass @shawnacass]

So proud!!!

[Shawna Cass @shawnacass]

@AbySene9 @Hicks_AK Congratulations, Dr. @Hicks_AK !

[Shawna Cass @shawnacass]

@Talthor

[Shawna Cass @shawnacass]

@gregoryramshaw Sweet baby girl! ❤️

[Shawna Cass @shawnacass]

@danohuang You’re in the midst of this too, so I know you know. Thanks, friend.

[Shawna Cass @shawnacass]

Just wish we had more time.

[Shawna Cass @shawnacass]

@danohuang So sorry, Dan. There’s never enough time with them. Hugs to you and your family.