sheetal sharma

[Akshay Sharma @AkshayS65378592]

🚨 Another Day Exposing Reliance Digital Customer Support

So finally, my AC got fixed one day back on the 3rd repair attempt after installation — and that too after so many calls and endless store visits — but the interesting part is that it was fixed in the presence of an LG engineer, and the funny part was that the LG engineer was actually teaching the Reliance service engineer how to fix the AC.

Earlier, Reliance repeatedly claimed that the “brand team” would handle and resolve the issue properly.

Another surprising part — today I finally received a call from the CEO Desk on the exact same number which they had claimed 8–10 times was “unreachable.”

And it gets even more strange: I had already removed that alternate number from the contact list I shared with them over email, yet they still managed to call on that same number today. How is this even possible, especially when they had repeatedly claimed earlier that they were unable to reach me on it?

Another interesting experience was on LinkedIn. Reliance representatives contacted me there regarding the issue, asked for details, and later the messages were deleted. Not just once — but twice. One of the messages was even edited afterward.

For a company of Reliance’s scale, deleting or modifying complaint-related messages creates confusion and raises concerns about transparency and professionalism. Customers expect proper communication records, not disappearing conversations.

At this point, it honestly feels like the communication process is being managed more carefully than the actual customer issue itself.

This raises serious questions about the accuracy of the communication claims being made to customers over email.

I also asked whether the extended warranty amount is refundable after such a stressful and delayed service experience. The answer was NO.

I further asked whether any compensation would be provided for the almost 1-month delay, repeated follow-ups, inconvenience, and mental stress caused during the entire process. Again, the answer was NO.

So after:
• Endless follow-ups
• Copy-paste email templates
• “Customer unreachable” claims
• Delayed service
• Lack of accountability
• No compensation

…the customer is simply expected to move on.

I’ll let consumers decide for themselves whether this is the level of after-sales service and customer handling they expect before purchasing from Reliance Digital.

Adding previous posts:
1 - https://t.co/W9qhgMh5AJ
2 - https://t.co/tnnkc4hTEB

@RelianceDigital @LGIndiaConnect

Screenshots and proofs attached below.

[sheetal sharma @sheetalajay]

@AkshayS65378592 @RelianceDigital @LGIndia @LGIndiaConnect @RelianceDigital You sold a faulty product from your store. After misleading the customer, now you are putting the blame on the brand just to avoid replacing it. Great customer service indeed.

[sheetal sharma @sheetalajay]

@RelianceDigital I have sent you all the details . Please solve this issue

[Akshay Sharma @AkshayS65378592]

@RelianceDigital @sheetalajay @RelianceDigital Please respond on the main thread itself so the complete issue and resolution process remain transparent. I have already shared all details, timelines, service requests, and escalations publicly there.

[Akshay Sharma @AkshayS65378592]

I purchased an LG AC from Reliance Digital, India Expo Mart Cir, near Metro Station, Knowledge Park II, Greater Noida, Uttar Pradesh 201310, along with installation and extended warranty.

Since Day 1, the AC has had cooling issues.

Today marks 39+ days of continuous follow-ups, complaints, escalations, calls, emails, and mental harassment — yet the issue is STILL unresolved.

Timeline:
1 - Initial complaint raised on 1 April 2026
2 - 3 repair attempts already done
3 - Same cooling issue keeps returning
4 - Multiple service requests created & cancelled without my consent
5 - NCH complaint filed (Docket No: 9113158)
6 - Still no replacement
7 - Still no refund

The most frustrating part is Reliance Digital CEO Desk repeatedly sending the same copy-paste response claiming:
“We tried contacting you on both numbers but were unable to reach you.”

This was repeatedly sent despite:
1 - Me continuously following up myself
2 - Sharing alternate numbers
3 - Replying instantly on email

I have already interacted with 4+ different people from the CEO Desk/escalation team, yet the responses remained mostly repetitive templates without actual resolution.

The CEO Desk emails from:
BM BADE ([email protected])
cc:
[email protected]
[email protected]
…did not help resolve the issue at all.

I repeatedly asked:
1 - Why were my service requests cancelled without my consent?
2 - What is the refund/replacement policy in such cases?
3 - Why is replacement being denied after repeated failures?
But these questions were repeatedly ignored, even after asking multiple times.

I have already shared:
1 - Call records
2 - Screenshots
3 - Video recordings
4 - Service history
5 - Technician interaction videos
Yet nothing helped.

I even have a video recording of the technician clearly stating that they were unable to properly identify/find the gas leakage issue. Despite this, Reliance Digital is STILL refusing replacement/refund and continues pushing repair attempts.

What shocked me even more was the response from the head/store management of Reliance Digital Greater Noida, who clearly stated:
“We do not replace or refund.”

I was repeatedly told “48 hours” for technician visits and resolutions, but in reality even those 48-hour commitments turned into 4-day waiting periods.

I also directly visited the showroom/store multiple times for resolution, but even that did not help.

So despite:
repeated failures

1 - unresolved cooling issue
2 - multiple repair attempts
3 - technician uncertainty
4 - NCH escalation
…the customer is simply expected to keep accepting temporary repairs on a brand new AC.
So far I have interacted/contacted 10+ people including:
1 - 4+ CEO Desk/escalation representatives
2 - Store Manager
3 - Reliance Service Team
4 - LG Service Representatives
5 - reliance customer care

Multiple technicians/support executives
Instead of resolution, I kept getting redirected:
“Talk to LG”
“Talk to Reliance”
“Wait 24 hours”
“Wait 48 hours”
“Brand team will contact you”
This cycle has continued for more than a month.

What’s worse is that similar complaints and poor customer experiences for THIS SAME Reliance Digital store can already be seen in Google Reviews as well, which clearly shows this is not an isolated incident.

I am also attaching screenshots of:
1 - Reliance service requests (A combined screenshot of all)
2 - CEO Desk responses/emails A combined screenshot of all)
3 - Other customers in Google Reviews for the same Reliance Digital store (similar to my issue)

I also have multiple call recordings and technician video recordings as supporting evidence, but I am not attaching them here at this moment.
proving the issue again and again with videos/call logs

I paid for:
✔️ A new AC
✔️ Installation
✔️ Extended warranty

Not for endless follow-ups and unresolved service loops.

Even after NCH escalation, Reliance Digital is still not replacing the defective unit or processing a refund.
Need immediate replacement/refund and accountability.
@RelianceDigital @LGUS @jagograhakjago @nch1915 @reliancegroup

#RelianceDigital #LG #ConsumerRights #CustomerService #NCH #India

[sheetal sharma @sheetalajay]

@JThakers Aapne toh bola tanya winner hai 😁🤭

[sheetal sharma @sheetalajay]

@JThakers Gaurav khanna is the only 🏆

[sheetal sharma @sheetalajay]

@BandgeeKallra Waise toh har baat pe ro jaati thi...mamma mamma karke...ab nhi aaye aasu fake ladki

[sheetal sharma @sheetalajay]

@BandgeeKallra Tumko bigg Boss karke bhi ek dhang ka kaam nhi mila yahan gyaan pel rahi ho

[sheetal sharma @sheetalajay]

@BandgeeKallra Tanya ke PR se kitna paisa mila...itna uchal uchal ke tab tweet karna chahiye tha jab body shame... Kiya tha Tanya ne

[sheetal sharma @sheetalajay]

@BandgeeKallra Itna hi gyaan hai aapko toh apne season me kuch kyun nahi kiya bas puneet se chipki rahi ...ab doosare ke game pe gyaan pel rahi ho

[sheetal sharma @sheetalajay]

@makemytripcare In just 3 days, I’ve written over 20 emails and got replies to only 4! All I’m asking for is a proper written confirmation so there’s no inconvenience in the future — but instead, I’m being made to suffer for it no resolution yet

[sheetal sharma @sheetalajay]

@makemytripcare @makemytrip So frustrating! The seller team makes big promises before selling the package and then disappears after payment. Everything turns non-refundable and impossible to fix.Because my 1-year-old baby will suffer because of you! Please refund my full amount

[sheetal sharma @sheetalajay]

@makemytripcare Aditya - your team will only reply one email on one day..how the problem will solve. They just email something and vanished after multiple reminders that quick solution over phone.

[sheetal sharma @sheetalajay]

@makemytripcare @makemytrip
Your people dragging this issue from 8 days. Where they can close with one day. I have to pay before 12th nov but your people will reply on mail after whole one. It's really pathetic where seller call every hour to sell your package.

[sheetal sharma @sheetalajay]

@makemytripcare No, you are not understanding, it's already 9th. I have to pay full amount before 12th nov. Your people dragginging this from 8 days. No perfect solution yet. I REQUEST u to pls close this today so I will pay rest amount.

[sheetal sharma @sheetalajay]

@makemytripcare can I expect any call from your relationship officer . After selling your package .you guys just vanish. It is really a security concern with my 1 year old girl. Pls

[sheetal sharma @sheetalajay]

@makemytripcare Aditya pls exclate to the priority basis ..as there are many things wrong in package.. selling dept..just catch the bait and forget..they are not helping us after payment

[sheetal sharma @sheetalajay]

@makemytrip @makemytripcare Very disappointing! 😡 Raised a booking change request (ID: 22418588261444352) and you closed it without any solution. The moment payment is done, tone completely changes — jab package bechna hota hai tab sab sahi lagta hai!