Scott Henderson

solving problems and telling stories, one cup of coffee at a time // solutions architect @vcinityinc

[Scott Henderson @shendersonva]

Btw… in the time that’s passed since we opened a case with FedEx yesterday, we’ve received package deliveries from UPS, Amazon, and USPS. Wonder what makes it uniquely difficult for @FedEx to find our street (that’s existed for decades) and make a delivery…

[Scott Henderson @shendersonva]

. @FedExHelp Need urgent assistance. A package scheduled for delivery since Thursday is needed for my daughter’s graduation celebration today. Customer service has been unable to reach the local station despite multiple attempts. Can someone help escalate?

[Scott Henderson @shendersonva]

To nobody’s surprise, @FedExHelp has been thoroughly unhelpful. Should I post the screenshots of the entire conversation so everyone can see how they dodge any request for real action?

[Scott Henderson @shendersonva]

Tracking shows:

Thu: “Unable to find street name”
Fri: “Future delivery requested”
Sat: Out for delivery again

At the Leesburg, VA facility since Wednesday. Tracking number available via DM.

[Scott Henderson @shendersonva]

@FedExHelp Need urgent assistance. A package scheduled for delivery since Thursday is needed for my daughter’s graduation celebration today. Customer service has been unable to reach the local station despite multiple attempts. Can someone help escalate?

[Scott Henderson @shendersonva]

@511hamptonroads All lanes closed. Avoid the area.

[Scott Henderson @shendersonva]

@MaytagCare Done. Hope to hear back soon with resolution.

[Scott Henderson @shendersonva]

@MaytagCare what’s a reasonable amount of time to wait on hold while trying to reach support/service? 38 minutes (and counting) seems like a long time for a company that advertises its bored repair staff.

[Scott Henderson @shendersonva]

. @FedEx is consistently bad, and growing companies like @RedCon1Official need to hear about it. “On truck for delivery” to “Customer Not Available” without actually attempting delivery (Ring cam confirms no FedEx delivery attempt). Where’s the accountability? @FedExHelp?

[Scott Henderson @shendersonva]

What a great opportunity with @NetworkRunners to meet with thought leaders and paradigm shakers in Charleston this week! Thank you @CharlestonDCA for putting together such a fantastic event! @VcinityInc #CDCASummit2018 #defensetech

[Vcinity @VcinityInc]

Vcinity is live from day 2 of the #CDCASummit2018 showcasing our #tech with @NetworkRunners. Come by booth #109 to see how our solutions are deployed to #DoD networks to reduce mission timelines and increase #network flexibility!

[Scott Henderson @shendersonva]

Looking forward to joining @NetworkRunners at the @CharlestonDCA Defense Summit to show off how @VcinityInc can help your organization unify and access its data, regardless of location! #cdcasummit2018 https://t.co/bqNj9Fv4XX

[Scott Henderson @shendersonva]

Want to learn how to leverage #datagravity to your organization’s advantage? Stop by #sc18 booth 4001 and visit @stephenwallo and @VcinitySE to find out how @VcinityInc can transform the way your users and apps access data!

[Vcinity @VcinityInc]

Hello from day 2 at #SC18 where we’ll defy all your #data access assumptions. Drop by our partner booth 4001 and we’ll show you how we bring HPC technologies and unprecedented performance to ANY enterprise.

[Scott Henderson @shendersonva]

Is it time for your org to put the “transformation” in “digital transformation”? Learn how @VcinityInc can help you realize the full potential of your data and make you a #digitaltransformation superhero!

[Vcinity @VcinityInc]

In @ZDNet, @mark_samuels details how the #cloud can keep your #digitaltransformation from running into roadblocks. Another way is to make sure you have access to your #data at all times, from anywhere: https://t.co/VTATK62Xqm

[Scott Henderson @shendersonva]

The shortest distance between two points is a straight line. Real-time access to all your data is that straight line.

[Vcinity @VcinityInc]

“Data culture is decision culture.” - @McKQuarterly
Real-time access to your #data is key to reduce time to decision, outperform competitors, and improve mission outcomes: https://t.co/R3NIJgxZQI