@OctopusEnergy could you suggest why this would be the case please. Half hour readings are in the app with no missing data & our account is over £400 in credit. Thank you.
@7DaystoDie Two changes I’d love to see; 1. Vehicle bells/horns opening trader doors on the console version. This is a brilliant quality of life mod. 2. An ability to share your discovered map with allies, be it as soon as you accept the request or being something you need to craft.
@7DaystoDie I’m glad we’re not getting that niche ‘learn by doing’ and instead getting something we’ve all been asking for - massive head mode. Awesome.
@OctopusEnergy Thank you for confirming. Will I receive my bill on the 1st or is that the cut off point for that period and my bill will follow? If so, when should I expect it?
@OctopusEnergy. I recently asked to change my billing date and have been notified it has been actioned. Please confirm on 01/06 I will receive the following bill-
Elec import - 25-31/05
Elec export - 21-31/05
Gas - 25-31/05
This is all outstanding to bring in line moving forward
@OctopusEnergy I have received our latest statement and have found 2 instances of smart charging at peak rate instead of off peak. What is the best way to get this rectified?
@OctopusEnergy a charge for our electricity for the period 30/04-24/05 was debited from our account overnight but we are yet to receive a statement/bill for the period. Could you confirm the typical timeframes please. Thank you.
@OctopusEnergy we had some MTD’s that needed to be sorted when our export meter went live. We are now getting readings in the app so I assume they are sorted. The start date for export is wrong however. Can this be rectified in time to catch this billing period (end of month)?
@OctopusEnergy I was advised via DM yesterday that, despite some MTD’s that needed to be sorted at your end, my export tariff was live. I exported 29kwh on that basis. I have received an email in the last few minutes stating I will only be paid from today. Please confirm. Thanks
@OctopusEnergy can you please confirm the export reading I submitted earlier today has been applied to my account and my export is now working? Neither my app or account are showing anything. Thank you.
@OctopusEnergy I have received notification that my export account is setup as of today. I have submitted my meter read, can you please confirm receipt and that I will be eligible for payments from today. Thank you.
@OctopusEnergy the option to enter my opening electricity meter reading is not showing. I’ve emailed hello@ but not had a response. I have tried logging in and out of both the app and website and no good. Could you advise how to get this sorted please.
@7DaystoDie Are you guys making any progress on optimising the PS5 version? Anything above a tier 4 or later than day 35 the frame rate plummets. Sadly, it is unplayable from then on.