Months of delays, repeated commitments, only two site visits, wall damage and abandonment yet my order is marked “completed” and my money is still being retained. I have now lost faith in Urban Company and will get the work done through external vendors @varunkhaitan
When a company cannot deliver a service, marks the job as “completed” despite the work not being completed, and then later schedules a revisit only to cancel it citing “unable to deliver due to unable to allocate a professional” what exactly is the customer expected to do?
This is what I have experienced with @urbancompany@abhirajbhal@varunkhaitan@ra9z
After months of delays and repeated escalations, I have already offered a pre-litigation resolution and sought a formal response from the UC Legal Team.
There has still been no substantive response.
A service cannot reasonably be treated as completed when it has not been delivered, and repeated internal escalation cannot become a substitute for resolution.
The matter remains at the pre-litigation stage. I am still seeking a clear response from Urban Company.
#UrbanCompany #ConsumerRights #ConsumerProtection #PreLitigation #CustomerService
@UC_Assist@abhirajbhal@ra9z@UC_Assist@varunkhaitan Work was never properly commenced & is now abandoned. Two visits after months of delays. No refund, walldamage compensation or for costs & harassment.
Litigation notice is served however UC Legal remains silent. I now expect a response
Hi,
The concerned team is not responding to my calls, and I have still not received a formal response.
Please ask your Legal Team to respond to me over email, particularly since I have already offered a pre-litigation resolution, so that the matter is properly documented.
Thanks.
Has your bank account been frozen by Cyber Cell?
Know your legal shield.Imagine waking up to find your entire savings account frozen just because you accepted a digital payment from a client or a customer who happened to have a tainted account. It is happening to thousands of innocent citizens daily.
Cyber cells are mass-issuing section 91/102 CrPC notices to banks, locking up entire accounts over a tiny disputed transaction.
But as an advocate, let me tell you the reality: The law does not allow them to freeze your entire life savings over a partial, unverified dispute. The High Courts have drawn a strict line to protect you.If your account gets frozen out of nowhere, enforce these 3 legal rights immediately:
1. The "Disputed Amount Only" Rule: The High Courts have clearly held that cyber cells can ONLY freeze the specific disputed amount in question. If someone complains about a ₹5,000 transaction, the bank cannot freeze your entire account containing ₹5,00,000. Demand that your bank keep a hold only on the disputed fraction and unfreeze the rest immediately.
2. Mandatory Immediate Notice: Under Section 102 of the CrPC, the police are legally bound to inform the Magistrate immediately after a seizure, and the bank must give you immediate notice stating the exact reason, the police station involved, and the Crime Number. A silent freeze without notice is procedurally illegal.
3. Right to Defend Against "Tainted Money": If you are a shopkeeper, freelancer, or P2P trader, you are a bona fide service provider. You are not responsible for tracing the origin of the money your customer pays you.
Do not let systemic panic make you feel helpless. You do not need to bribe anyone or run around police stations endlessly to get your own hard-earned money back.
📌 Bookmark this post right now. You or your business could face this algorithmic trap tomorrow.
Have you or anyone you know had a bank account suddenly frozen by a Cyber Cell? Drop your experience in the replies below, and let's discuss your legal remedies.
#CyberLaw #BankFreeze #KnowYourRights #LegalAdvice
@urbancompany@abhirajbhal@varunkhaitan your own system records tell the story.
14 Feb: Consultation/booking
22 Apr: Rescheduled
26 Jul: Service marked “COMPLETED”
The problem? The work had not even commenced.
Despite Senior Management being fully aware of the matter, no one is willing to take responsibility or provide accountability for how an unstarted service was marked completed and why, even after repeated escalation, the matter remains unresolved. They are just not able to align a partner.
At this point, I am left with the impression that Urban Company is simply waiting for me to initiate legal proceedings before taking the matter seriously.
I have been following up continuously since June-end. A refund offered months later does not explain how an unstarted service was marked completed in the first place.
This is no longer about a refund. It is about accountability, system failure and the complete breakdown of service delivery.
I have preserved the records and will pursue the remedies available to me.
@varunkhaitan@abhirajbhal I have a screen recording showing that the work was marked “completed” in the system even though it has not even commenced. This is not a refund issue anymore. The booking was made in February and I have been following up continuously since June-end. Whatsoever there is no accountability. Your senior management is aware of this issue. Please help me with one clear answer when exactly will the work start, who will be responsible for completing it, and what is the committed timeline for completion?
In case of resolution I will exhaust all legal remedies available to me, but I wanted you to see the record of how this service has been handled.
@varunkhaitan@UrbanCompany CEO, I request your personal intervention to resolve this matter. After months of follow-ups and repeated escalations, I still do not have a clear execution plan or completion timeline.
Please take ownership of the matter and ensure that the work is completed properly, without compromising quality .
@UrbanCompany How many partners is a customer expected to deal with for one painting service before Urban Company takes responsibility?
One partner replaces another, every day brings a new explanation, and I am left chasing people just to get my painting work started. Months of delay, no confirmed team, no start date, no completion date and no accountability.
This is no longer just a service delay. I am being harassed and mentally exhausted by the way this matter is being handled. My upcoming plans and other renovation work are on hold because I cannot plan around the uncertainty of whether or when this work will actually be completed.
I booked a painting service with Urban Company, not a chain of partners whose internal issues I am expected to manage.
This is unacceptable. Who is taking ownership, and when will my painting work actually start?
@nch1915@UC_Assist@jagograhakjago@abhirajbhal@Urbancompany_UC
The heart-wrenching loss of student lives in Satya Niketan is a failure of structural oversight. Private PG hubs operating without building plans or fire safety compliance violate the basic right to life. As legal professionals, we urge PM @narendramodi and the Hon'ble Supreme Court of India to take suo motu cognizance and mandate a pan-India statutory framework for student housing. Regular structural audits must replace administrative apathy
The worker’s testimony in the #SatyaNiketan collapse completely changes the legal trajectory. If it's proven the owner ignored clear warnings about foundational cracking during repairs, this shifts from mere negligence to an ironclad case of Culpable Homicide (Sec 105 BNS).
A 5-story death trap built on a 55-sq-yard plot isn't a tragic accident. It points to "willful blindness."
Crucially, rogue landlords must know: you cannot use "liability waiver" clauses in rental contracts to escape criminal prosecution for taking innocent lives. Look at the worker's video below. 👇
#DelhiPGCollapse #JusticeForStudents #RuleOfLaw
If someone calls you claiming to be CBI, Custom Officials, or Police, and demands you stay on a video call under "Digital Arrest"-HANG UP IMMEDIATELY
Law enforcement will never ask you to transfer money over a WhatsApp video call to "verify your accounts."
Share this to protect your parents and friends. Don't let fear-mongering scammers steal your hard-earned money.
#CyberCrime #DigitalArrest #SafetyTips #ScamAlert #LegalAwareness