Sarah Kay Lowe

Director of a recruitment company (@jobinsocialwork)

[Sarah Kay Lowe @shkaylowe]

@HSBC_UK @SimonMoorcroft That’s not working either (desktop version)?

[Sarah Kay Lowe @shkaylowe]

@asda @AsdaServiceTeam I messaged you yesterday lunch time (as requested below) and still no response. Can someone please come back to me. I called your customer service line yesterday and after 12 minutes I was hung up on.

[Asda Service Team @AsdaServiceTeam]

@shkaylowe Hello there, I am truly sorry about this experience you have had! I would love to look into your order for you. Please could you DM me your full name, email address and order number? Kimberly 🌸

[Sarah Kay Lowe @shkaylowe]

Also - just been kept on hold for 12 minutes while customer service looked into this to be hung up on

[Sarah Kay Lowe @shkaylowe]

@asda cancelled an order on 29/12 as you did not have items in stock & too many substitutes.I was told my order was cancelled & I would be refunded.Later that day I got an email to say I collected my order.I have emailed 3 times. I can prove I called on 29/12. Very poor service!

[MR Kegelly @kegelly1976]

@lastminute_com can you advise me what I'm supposed to do when I message and make contact with you about being stranded in Mallorca #stranded #CustomerService #badexperience

[Sarah Kay Lowe @shkaylowe]

@lastminute_com flight cancelled from palma… messaged you over 4 hours ago. No flight to get home and no where to stay. Ryanair app not giving option of rebook. Literally stuck and not getting help. We were told your priority team would be in touch #awfulservice

[Sarah Kay Lowe @shkaylowe]

@virginmedia My mum was on hold for an hour and she has just been cut off.

[Sarah Kay Lowe @shkaylowe]

@virginmedia you have cut my mums service off (tv, broadband & TV) we just changed it to her name after the death of my father. She can’t get through… the bereavement team say they can’t help as the contract is now in her name (by 1 week)… awful awful awful 🤬

[Sarah Kay Lowe @shkaylowe]

@virginmedia Can you send a link for this please?

[Sarah Kay Lowe @shkaylowe]

Can anyone advise how you contact Xero without being able to gain access to your account? I need help gaining access (to my account) but it looks like to get any support you need to be logged in your account @Xero #xero #frustrated #help 🤬

[Sarah Kay Lowe @shkaylowe]

@helenraw Ffs 🤦🏼‍♀️ m

[Sarah Kay Lowe @shkaylowe]

@GNev2 Crazy to think America is supposed to be the leader of the free world 🤯😢

[Sarah Kay Lowe @shkaylowe]

@AleBR74 @GavinNewsom What about rape? what a stupid ignorant comment

[Sarah Kay Lowe @shkaylowe]

@itvhub @itvhubhelp My hub isn’t working

[Sarah Kay Lowe @shkaylowe]

@HSBC_UK it’s official you have the worst customer service!If you are looking for a company account - chose a different bank! I made over 60 payments today & only 10% have reached the recipients. The money was taken from the account 6 hrs ago! I been on hold for over 90mins #hsbc

[Sarah Kay Lowe @shkaylowe]

@ElaineEdwards13 @HSBC_UK Is this sorted for you? Im slightly panicking now… the money left out account before 7am and the majority still haven’t been paid 🤷‍♀️

[Sarah Kay Lowe @shkaylowe]

@HSBC_UK can someone please help. I have tried calling but I keep getting cut off. I run a recruitment company and payments have left our account this morning but not arrived with anyone. This is very very URGENT - can someone get back to me urgently.

[Sarah Kay Lowe @shkaylowe]

@HollyGShore Shocking - gorgeous then and now x

[Sarah Kay Lowe @shkaylowe]

@TUIUK two hours of trying to get through today…. 😢 this will def stop me from ever booking with TUI again. I understand people are busy but the process just makes it not worth it