Katie Lutz

Biologist by day, travel blogger by night. I have a passion for travel, food, conservation and the ocean!

[Katie Lutz @shoresskylines]

@lawrev86 @AmericanAir We’re still waiting on our reimbursement check for lost luggage too! Our luggage has been missing for 2 months. They also refused to reimburse for any delay expenses, they are the worst

[Katie Lutz @shoresskylines]

@fi8808 @AmericanAir So sorry to hear that, they’re terrible. Mine is still unresolved and my luggage was never recovered.

[Katie Lutz @shoresskylines]

Good news! @AmericanAir finally declared my luggage lost after 2 entire months!

Bad news - now they’re trying to refuse to cover any of our delay expenses…

Do I:
a) take it up in small claims court
b) file a complaint with @USDOT
c) both

[Katie Lutz @shoresskylines]

@templeseeker @AmericanAir Thanks Amy!! 💙

[Amy - Templeseeker @templeseeker]

Come on @AmericanAir help this girl get her luggage back!

[Katie Lutz @shoresskylines]

@AmericanAir Our luggage has been considered “delayed” for 55 days, I’m no longer patient

[Katie Lutz @shoresskylines]

Today is the day our luggage is supposed to FINALLY be declared lost… and yet not a peep from the airline 🙃

@americanair I’m not going away until you give me our luggage or process the claim 💪📣

[Katie Lutz @shoresskylines]

It’s been 54 days with “delayed” luggage @AmericanAir and we still have not been reimbursed even for delay expenses

[Katie Lutz @shoresskylines]

@AmericanAir I don’t know that I’ve ever had an American flight with on time. And you still consider our luggage “delayed”, 52 days and counting! 🤣

[Katie Lutz @shoresskylines]

@ShaunT49 @AmericanAir Agreed! If you don’t mind sharing what your next steps are, that would be super helpful. We’re waiting until the end of the month for them to actually declare it lost and determine that outcome first, before we take further action.

[Katie Lutz @shoresskylines]

@ShaunT49 @AmericanAir That’s ridiculous! Like just over 10% of the value!? Central baggage doesn’t have a direct number anymore so it is indeed impossible to connect with an actual person who can do anything.

[Katie Lutz @shoresskylines]

@ShaunT49 @AmericanAir This is what we’re going through right now too! They won’t even say ours is lost. Just indefinitely delayed.

[Katie Lutz @shoresskylines]

@AmericanAir Don’t do it anyone! They’ll take your luggage and never give it back or provide any compensation!

[Katie Lutz @shoresskylines]

It has been 52 days since our luggage was “delayed” with @AmericanAir we have not received our luggage or any compensation @USDOT

Anyone else go through this process and it was finally resolved?! 52 days isn’t a delay anymore imo 🫠

[Katie Lutz @shoresskylines]

@AmericanAir Yes day 50. I have reached out to them, I have submitted all of the paperwork and receipts, trust me I have done my part to resolve this.

[Katie Lutz @shoresskylines]

Day 50, still no luggage or reimbursement from @AmericanAir

[Katie Lutz @shoresskylines]

@SadCustomers @AmericanAir @bbb_us I’m in contact with my credit card company but they can’t process anything until the bag is declared lost, and the airline has not declared it lost 😵‍💫

[Katie Lutz @shoresskylines]

It’s been 47 days since our luggage was lost by @americanair and they refuse to declare it lost and process our claim 😤

#travel #TravelNightmare

[Katie Lutz @shoresskylines]

Stopped for a chat with @americanair baggage at DFW. Our luggage was “delayed” 48 days ago at CVG. Apparently they only keep unclaimed bags for 5 days. Interesting that they move bags through there rather quickly but then take months to declare them lost…

[Katie Lutz @shoresskylines]

Day 45 of “delayed” luggage

Every other airline: luggage declared lost in 5-14 days

@americanair indefinitely claims it is delayed

#travel @USDOT