@EastMidRailway my partner and I travelled on the same day with the same tickets and both due a refund for delays. We submitted claims at the same time. He has his money and my claim is still being reviewed. It’s been over the 10 day period I was given.
@ScotRail Hello @ScotRail, will there be more than three carriages on the Bathgate service? There wasn’t last time, and the staff at the station didn’t tell us this when they told us to travel down the platform to wait.
@BandQ I have a problem with an order I made from you that was to come from another seller. The order hasn’t arrived and the link I have been given to contact the seller doesn’t allow me to fill in details. Can you help please?
Bin off Blue Monday and celebrate ✨#BrewMonday✨ with us today instead! ☕
Blue Monday is just a made up marketing gimmick. Retweet to help us reject the unhelpful mental health stereotypes it perpetuates 🙅♀️
@WstonesHelp Hello. I ordered a book online last week but cancelled it later that day as I managed to get it in store. It said I could cancel before it was dispatched. The money was taken & the cancellation is still pending. Can you advise when I might get my money back? Thanks
@ScotRail my train was cancelled on Fri night & I’m trying to get a refund. The email states: If you purchased your tickets from a ticket machine within the station then you will need to take your tickets to the retailing office to make a claim. There is no office at the station.
@ScotRail Thanks but that’s what I did in the first place, then i received an email telling me what to do depending on how I bought my ticket, which was from a machine where there is no office. No idea what I’m meant to do!