@reliancejio@JioCare
Really disappointed in the Jio Fiber service. Have faced a complete inaccessibility of internet for ~3 days in the last 2 months of subscription. In an industry where 0.05% downtime is the norm, JioFiber has been down for close to 5% (100 times as bad).
1/3
@JioCare@reliancejio@DoT_India@JioCare please refer to the earlier thread and acknowledge that your team had taken more than 48 hours last time to resolve the issue. Do you think of customers as fools to fall for your false commitments every time?
@JioCare@reliancejio@DoT_India@jagograhakjago@NagpurPolice please help me with raising a formal complaint against Reliance Jio fiber. I have faced a down time of >4 days in the last 75 days of service. This has caused me a great deal mental and professional distress.
@JioCare@reliancejio@JioCare it has not been even 10 days and the wifi is down again. I do not care if it is an off day for your executives today. Get this sorted in the next hour or I will have to move you to the court. Tomorrow is Monday again and I will not let your incompetence 1/2
@JioCare@DoT_India@reliancejio This is causing me severe mental grief, impacting my work and caising financial expenses as I have to use much expensive mobile data in the downtime. Please help me get compensation and justice for the damages and grief I have been put through by the Jio Fiber team.
@JioCare Hi @DoT_India
Please help take a strict action against @reliancejio@JioCare and Jio Fiber team.
In the 2 months of subscription I have not been able to access the internet for ~5 complete days. Which is ~8% of downtime. I believe 0.05% is the acceptable standard in industry.1/3
@JioCare Im yet to be assigned a visit and it has been 44 hrs now.
You have been causing me severe mental grief, affecting my work and incurring me additional charges for pro rata mobile data I have to use. I need a response on settlement towards these.
@DoT_India@TRAI@jagograhakjago
@JioCare@JioCare i cant believe how negligent an organization can be towards their customer.
It is now 5 days of complete Internet inaccessibility in 2 months of subscription. 8.5% of the duration I have paid for I have been denied the acess to the internet due 1/2
@JioCare your team’s incompetence, and this is not wht I’ve paid for. You are responsible for the costs I’ve incurred in using pro rata expensive mobile internet for these days due to your pathetic service? I need a resolution and a refund along with my expense settlement.
@jagograhakjago