@virginmedia I'm not asking you too but surely you can arrange this internally to get someone to call me.I am the customer that has been repeatedly let down.Virging should be bending over backwards to rectify this
Working for a company with a focus on excellent customer service makes you realise just how poor @virginmedia are in this space! Awful to get through too,deal with & get a resolution. #awful
@virginmedia I have phoned many times.all I get is same answer. You (Virgin) called me last night - I requested a manager call that's not https://t.co/TqDFySppIV ihave to use my mobile to call in,sit on there for 30 - 60 mins trying to speak to someone.Why don't YOU get someone to call ME
@virginmedia I have had NO services for approx 6 weeks - you say it's delayed due to outside work which a Virgin engineer confirmed didn't need to be done and re planned a cable re-pull as the tee is there & clear as per pic
@virginmedia I moved house in March, had app for install next day which you cancelled and have done multiple times since for work outside which I've explained do not need completing as I have the tee in place (if your engineer had looked on the 1st visit).
@SkyNews Why is this arse kissing bullshit being broadcast live?
This is just a 'oh Donald you are great, thank you blah blah blah'
Time to turn this shit off
@virginmedia how can it take over 6 months to connect a new customer? Loads of calls and visits out to say the same thing each time.Complaints closed without permission, complaints team leader doesnt call back-what a terrible company with NO respect for it's customers! #shocking