Silverback

Retired usability testing software for designers and developers. Made by @clearleft.

[Silverback @silverbackapp]

As of 1 May 2019, Silverback is no longer available to download and purchase. We will continue providing support to Silverback customers for 6 months after that date, and release critical updates if necessary.

Please read on - https://t.co/vLPrOdJjH3

[Silverback @silverbackapp]

@michellewasabi Hi Michelle, I'm afraid you'll see on the site now that after 10 years we are retiring Silverback app.

[Silverback @silverbackapp]

@Martin_Jordan Hi Martin. sorry to hear that. Would you be able to send an email to [email protected] and we can try and get to the bottom of the problem?

[Silverback @silverbackapp]

@LMobacar Unfortunately Silverback was designed specifically for in-person usability testing, so there aren’t any remote testing features. Some customers have created work arounds though.

[Silverback @silverbackapp]

@richardsison Hi Richard. thanks for your feedback! I’ve added it to our request list and we’ll review it at the next opportunity.

[Silverback @silverbackapp]

@GiseleMurias Sorry to near that. I’ve alerted our support team and they’ll get in touch with you via DM shortly. In the meantime, the app puts corrupt files in the trash, so please check your trash to see if there’s anything in there.

[Silverback @silverbackapp]

@pixelneer Silverback has always been focused on screen recording rather than live session streaming. Some customers will mirror displays to other rooms. Others have experimented with screen sharing tools. However we’ve found VNC too unstable to build into the app I’m afraid.

[Silverback @silverbackapp]

@AmandaCano Hi Amanda, we’ve responded to your question by email. Thanks for your interest in Silverback! 🦍️

[Silverback @silverbackapp]

@sonofswiss To allow us to do mouse tracking, so we can show the mouse movements on playback.

[Silverback @silverbackapp]

@runninghead360 Hi Tom, really sorry for the delay in getting back to you, we’ve replied via your original email.

[Silverback @silverbackapp]

@anaritamlopes Great, glad that worked for you.

Happy researching!

[Silverback @silverbackapp]

@WeAreArkive That’s great to hear! Thanks for bearing with us.

[Silverback @silverbackapp]

@vonExplaino Hi Colin, thanks for your question. Unfortunately version 3 was a complete rewrite so we have been asking previous customers to invest in a new license. Happy researching!

[Mikhail Volkov @_mikhailvolkov]

If you're a user researcher, Head of Research, or something similar, please give this survey a few mins of your time. We're exploring operationalising research so we can all be better at it. #userresearch https://t.co/Y1Do7BUnxJ

[Silverback @silverbackapp]

@agustinjv Hi Agustin, we’ve DM’d you about this.

[Silverback @silverbackapp]

@lambiris Hi there, I can help with that. You can either email us at [email protected] or follow us back so we can DM you.

[Silverback @silverbackapp]

@inesnorman Hi Ines, we replied on the 13th March to your https://t.co/xrzIUL1RG4 email address. I’ll DM you now with the response.