@FlySWISS@FlySWISS
Hi Emjay, documents sent to the @FlySWISS email provided this morning as requested by Janick via private message. Our flight is on Thursday. Still hoping for good news. π
Our 3-year-old daughter has surgery 29 Apr at LUKS Kinderspital. ENT specialist documents risk of permanent hearing damage if she flies. @FlySWISS has not responded to our refund request despite full medical documentation. We are devastated. #SwissAirlines#CustomerService