Simon Bleach

Simon is a marketer with over 20 years' B2B experience. Passionate about photography, reading, gadgets & movies, he lives in Surrey with his wife & 3 children.

[Simon Bleach @simonbleach]

.@SGSEngineering I have a problem with a defective toolbox. I have emailed and got an initial reply on Monday, but have heard nothing since despite chasing. Order # 100506963. Can Jade please reply today?

[Simon Bleach @simonbleach]

My week on Twitter 🎉: 1 Mention, 1 Reply. See yours with https://t.co/aTwkaFEJAh

[Simon Bleach @simonbleach]

@pizzahutuk @pizzahutdeliver Our 35-45 minute delivery just took over an hour and a half - and you got the order wrong! On the plus side the pizza was at least hot. Thank god for @UberEats - won’t be using you again.

[Simon Bleach @simonbleach]

My week on Twitter 🎉: 1 Mention, 1 New Follower, 1 Reply. See yours with https://t.co/aTwkaFEJAh

[Simon Bleach @simonbleach]

Credit where credit’s due: Dan from @HarveysHQ in Croydon has gone out of his way to sort out my delivery woes. Pity @HarveysHelp generally does not have his focus on the client!

[Simon Bleach @simonbleach]

So I DMed @HarveysHelp this morning with order# and phone. Not a sausage! I had to call customer services to sort - only 30 min wait today!

[Simon Bleach @simonbleach]

So I DMed @HarveysHelp this morning with order# and phone. Not a sausage! I had to call customer services to sort - only 30 min wait today!

[Simon Bleach @simonbleach]

I’ve DMed with details. Most annoyed that it was just a no show - no email/call/text - and impossible to get through to ‘customer service’. Complete waste of a lovely day.

[Simon Bleach @simonbleach]

.@HarveysHelp @HarveysHQ Now gone 5pm. No sofas. No news. WTF?

[Simon Bleach @simonbleach]

.@HarveysHelp @HarveysHQ Was on the phone waiting for two hours. On the stroke of 3pm was cut off! Tried calling back and ‘the office is now closed’. Still no sofas and no one has called about a delivery worth more than £3,000. You’ve just guaranteed no future business from me.

[Simon Bleach @simonbleach]

.@HarveysHelp @HarveysHQ Now more than an hour and a half!

[Simon Bleach @simonbleach]

.@HarveysHelp @HarveysHQ Now more than an hour and a half!

[Simon Bleach @simonbleach]

.@HarveysHelp @HarveysHQ Now more than hour and quarter waiting on phone for customer services. No proactive communication on (lack of) delivery. And still no sofas. Not a good way to build brand or create customer loyalty...

[Simon Bleach @simonbleach]

Now over an hour in the phone waiting. Still no sofas and no communication. Are you still coming today? Also wife just spoke to Croydon store who was incredibly rude. Seriously unimpressed @HarveysHelp

[Simon Bleach @simonbleach]

Now over an hour in the phone waiting. Still no sofas and no communication. Are you still coming today? Also wife just spoke to Croydon store who was incredibly rude. Seriously unimpressed @HarveysHelp

[Simon Bleach @simonbleach]

.@HarveysHelp Waiting for a 7am-1pm delivery. No contact and no delivery. Now been in queue for more than 35 mins for customer services. Not good enough! Where is 41323242?

[Simon Bleach @simonbleach]

.@HarveysHelp Waiting for a 7am-1pm delivery. No contact and no delivery. Now been in queue for more than 35 mins for customer services. Not good enough! Where is 41323242?

[Simon Bleach @simonbleach]

.@HarveysHQ Been waiting for a 7am-1pm delivery. No contact and no show. Now been in queue for more than 30 minutes for customer services! Mighty hacked off! Where is 41323242?

[Simon Bleach @simonbleach]

My week on Twitter 🎉: 10 Mentions, 2 Likes, 10 Replies. See yours with https://t.co/aTwkaFEJAh

[Simon Bleach @simonbleach]

@Uber_Support .@UberEats @McDonaldsUK Thanks for finally sorting this out. More than 2 weeks and 38 teeets from me to resolve a simple #CustomerService issue is very poor though. Expected better from such big brands. Nonetheless, appreciate the credit. #Fries-gate

[Simon Bleach @simonbleach]

Hi @UberEats, still waiting for money back on the @McDonaldsUK order #B181B that arrived with 4 half-full fries (not fallen out in bag)! V unimpressed with your email response! You didn’t deliver what was paid for, but won’t refund! Please sort out!

[Simon Bleach @simonbleach]

@Uber_Support .@UberEats @mcdonalds. Yup. There you go: the standard template reply. Hope you’re suitably embarrassed! To paraphrase ‘Sod off’. We have your money, so we don’t give a stuff. Refund what you owe! Worst #CustomerService #ArseFromElbow #Fries-gate

[Simon Bleach @simonbleach]

@Uber_Support .@UberEats @mcdonalds. No. Based on last 2 weeks you won’t. You just send template tweets & occasional ‘sod off’ emails. V happy to debate in public why I can’t have money back for fries you didn’t deliver. Worst #CustomerService #lies #incompetence #ArseFromElbow #Fries-gate

[Simon Bleach @simonbleach]

@Uber_Support .@UberEats @mcdonalds Nope. Not since 4 December (image attached). No refund. No explanation. Just ‘sod off’. Pls explain why? I paid, you didn’t deliver. Why no refund? Worst #CustomerService - #lies or #incompetence? #ArseFromElbow #Fries-gate

[Simon Bleach @simonbleach]

@Uber_Support .@UberEats @mcdonalds So apparently ‘streamlining’ communications means completely ignoring me. No in-app comms for over a week. Embarrassing horrible #CustomerService. Pls explain why you won’t refund for items I paid for that weren’t delivered. #ArseFromElbow #Fries-gate