Simon Bell

Marketing Professor at Melbourne University; passionate about business strategy, sociology, applied psychology, and of course all things marketing.

[Simon Bell @simonjbell]

Mine too!

[Stephen B @BicycleAdagio]

Wonderful overhead photo of my front yard, otherwise known as the Edinburgh Gardens in Fitzroy North.

[Simon Bell @simonjbell]

Enjoying listening to ⁦@andrewchen⁩ on the cold start problem. I’ve been working with the amazing #Ailo to help them launch and grow and learned that all this time we’ve been “Flintstoning the hard side”! Great to have a name for our go-to-market strategy! 👍

[Simon Bell @simonjbell]

@rileynelson___ Your dad was an old school mate, Riley, and one of the nicest and most genuine blokes I knew. This is such sad news. I’m thinking of you and the family.

[Simon Bell @simonjbell]

Frontline employee productivity is more likely to emerge from well designed jobs with predictable hours and decent pay … not fear.

[Financial Review @FinancialReview]

Gurner Group founder Tim Gurner tells the Financial Review Property Summit workers have become "arrogant" since COVID and "We've got to kill that attitude." https://t.co/lcX3CCxGuj

[Simon Bell @simonjbell]

Reading Mokyr’s "A Culture of Growth" & came across this delightful quote about science & the experimental method which “teaches men humility & acquaints them with their own errors and so removes all overweening haughtiness of mind.” I feel like more of this is needed these days!

[Simon Bell @simonjbell]

I once heard the phrase “wetter than an otter’s pocket” to describe a really rainy day, but never imagined that they actually *had* pockets!! 😂

[Prof Michelle Ryan @shellkryan]

Ok. Today I learnt that sea otters have pockets. And sometimes they store their favourite rock in there. Could they be any cuter (and any more practical)? https://t.co/nigEJvQ07P

[Simon Bell @simonjbell]

https://t.co/x6w6Sfy31V wants to double your donation to Stephanie Alexander Kitchen Garden Foundation https://t.co/kkQlVUYYjZ

[Brian Lovin @brian_lovin]

When in doubt, talk to customers.

[MIT Sloan Management Review @mitsmr]

Upstream subtraction can make a huge difference for companies’ ability to reduce turnover — the root cause of many performance issues — and improve customer loyalty. @Zeynepton @mitsloan https://t.co/vsDiPPR9HU

[Harvard Business Review @HarvardBiz]

"A common way to improve the customer experience is to share and learn from customer feedback." https://t.co/QekGyMhqWv

[Simon Bell @simonjbell]

And talking to your frontline employees can yield a treasure trove of customer insight; they work with customers all day, every day!

[Harvard Business Review @HarvardBiz]

Surveys are consistently flawed. Talking to customers can yield better results. https://t.co/0OlxBxtDLX

[Simon Bell @simonjbell]

Maybe if an accountant is running your #CX. But if a marketer was in charge you might see a different result. Even @Telstra is bringing call centres back on-shore https://t.co/vm0ngKpJQV

[Harvard Business Review @HarvardBiz]

Bad customer service is a profitable strategy. Here’s why. https://t.co/Si7gKoEhTR

[Simon Bell @simonjbell]

No. It’s not.

[Harvard Business Review @HarvardBiz]

Bad customer service is a profitable strategy. Here’s why. https://t.co/Si7gKoEhTR

[Simon Bell @simonjbell]

On the couch interview with @Bellroy CEO @Ando_F. I never get tired sharing ideas with Andy and today’s conversation about customer loyalty was no exception. I’ve left with at least three ideas for papers!

[Simon Bell @simonjbell]

You’re a superstar @leahruppanner

[Prof. Leah Ruppanner @leahruppanner]

So......brace yourself for some great news.

I was awarded The Australian Research Award as THE leader in the field of Gender Studies!

This is the result of working with incredible and brilliant scholars.

So, sending love and appreciation to my coauthors and team here

❤️

[Simon Bell @simonjbell]

Congrats Russ! @howcroft

[Mumbrella News @Mumbrellanews]

Melbourne radio powerhouse, @3AW693's @howcroft and Ross Stevenson on 3AW have pushed their share back into the twenties for the first time since survey one this year, with a 1.2 point rise to a 20.5% share. https://t.co/oqpMOvTYgx

[Simon Bell @simonjbell]

I am in awe of my amazing wife, Fleur, and the ⁦@marketlane⁩ team for achieving ⁦@BCorporation⁩ certification. It involved years of hard work and is a reflection of an incredible business.

[Simon Bell @simonjbell]

I remember this keenly. And it’s the reason I still can’t drink a straight glass of milk to this day!

[colin spencer @4bruce7]

Who Remembers.

[Julien Cayla @juliencayla]

Here are 5 articles you need to read if you want to improve your academic writing. A thread ⬇️: