I am delighted to share that the OU will be hosting a Flow Workshop at their Milton Keynes campus on Tuesday 24th September 2024. This is a fun, hands-on, learn-by-doing day that demonstrates how to diagnose and treat queues in any health care process.
https://t.co/dy9TvtY3kF
Honoured to be invited by the Open University to share some stories of leading successful improvement in the complexity of the NHS.
https://t.co/UtDAOVIrRK
The world feels volatile, uncertain, complex and ambigious (VUCA). One proven approach is to grow Agile capability. The Open University is hosting an innovative conference in September to bring academics and practitioners to share and learn together. https://t.co/UtDAOVIZHi
NHS IMPACT is spreading improvement methods across the NHS and embedding them into day-to-day management in all provider organisations. David Fillingham CBE, Chair of the National Improvement Board, is leading the way. https://t.co/N3pFxvPjvX
Delays for receiving radiotherapy treatment leads to poorer outcomes for patients, so it is great to see some robust flow engineering techniques applied to this challenge. The #HCSE team at the Royal Free in London are lighting the way. https://t.co/xRgFVypfZR
Delays for diagnostic tests such as CT are a cause of distress for patients and staff alike, yet there are safe, quick, effective, zero-cost ways to diagnose and treat the root causes. The #HCSE team in East Kent have shown what is possible: by doing it. https://t.co/xRgFVypfZR
I am delighted to share the news that Badger Medical, our local GP Out Of Hours service, has been awarded "Outstanding" by the CQC. Health care systems engineering gets several mentions in the CQC Report.
https://t.co/ajSIH31szF
Well done Team Badgerπ
Congratulations to our QI Clinical Fellow Dr Matthew Byrne who last week completed his #QSIR practitioner training and is already using the skills on his live QI projects @WalsallHcareNHS@QIWalsallNHS@dratul_garg
Enjoying our first ever Walsall Improvement Programme training session, taking key principles of QI and #HCSE Systems Engineering in this novel 5 Day training offering @WalsallHcareNHS@SimonRDodds
This is the best book I have read on how to engage a whole organisation in the journey of improvement. Frank has been doing this successfully for decades and I am delighted he has shared his wisdom.
@BenAllenGP Can you be more specific? When I fail to grasp something I have found it is often a symptom of a reality-rhetoric mismatch that is the effect of one or more invalid but unconscious assumptions that I am making. An 'ah ha' awaits π€ #chimpware
@BenAllenGP Taking the history for a poorly healthcare system starts with the emotional terrain and a well validated technique for doing that is a 4N Chart. https://t.co/zvXyz7MjQR
@drmarkporter What is the stated purpose of clinical appraisal? Without that being crystal clear and agreed it is impossible to assess if the current appraisal process is fit-4-purpose. Purpose first, then process is the essence of improvement-by-design.
@HelenBevan It is not an either/or choice. That is linear thinking. Both approaches are valid depending on the context. Errors and mistakes are not the same. Errors are avoidable (see aviation safety) while mistakes are inevitable when there are known-unknowns. #HCSE
Proud coach moment yesterday as I awarded Martin his hard earned level 1 Health Care Systems Engineering certificate. @MidYorkshireNHS investing in its people. #HCSE#leadingQI
In response to the Messenger Report, the new CPD Certified Foundations of Health Care Operations Management (fHCOM) course is now live. https://t.co/Kc9HxePE0P