Simon Miles

In my own small way, trying to help clear the fog around Customer Experience. Dad of two rowers ; walker of one dog. Views and opinions my own.

[Simon Miles @simonrmiles]

@waitrose why, when virtually every customer is buying alcohol, do you have people on the tills who are under 18 and who need approval to process every customer? With only one supervisor, this leads to massive delays.

[Simon Miles @simonrmiles]

@GWRHelp Thanks. I’ve emailed them, but tbh I don’t hold out much hope.

[Simon Miles @simonrmiles]

I can get reliable WiFi at 40,000 feet but @GWRHelp are unable to provide even the slightest level of service at any point on an 8 hour return trip between Cornwall and London. Business travel, 1980s style 😡

[Simon Miles @simonrmiles]

Hi @GarminUK . It’s a shame that when I buy a new watch (FR970) I get 2 keepers on the strap, but when I buy an additional strap I only get one so it’s less secure. Why not provide 2 keepers with new straps?

[Simon Miles @simonrmiles]

@HenleyTrains Very helpful, thanks Neil

[Simon Miles @simonrmiles]

Hi @HenleyTrains . Based on previous experiences , do you have a view on how trains to/from London on Thursday 15th Dec (day between strikes) will operate? Thanks!

[Simon Miles @simonrmiles]

@HenleyTrains Thank you!!

[Simon Miles @simonrmiles]

@Yorkshire_BS Hi @Yorkshire_BS , as a saver this is welcome news, but can you explain why the interest rate went up 0.5% but you are increasing your saving rates by just 0.3%

[Simon Miles @simonrmiles]

These are meant to cover infrastructure and other fixes costs. Nothing to do with variable wholesale costs.

Can you explain how this makes sense, or are we just being lied to and ripped off? 2/2

[Simon Miles @simonrmiles]

@MartinSLewis thanks for being a voice of reason.Can you help me understand the economics of the energy price rises. We keep being told that prices are increasing because of rising costs of oil and gas. And yet the majority of the increases we see are in the standing charges.1/2

[Simon Miles @simonrmiles]

@AmazonHelp Thanks Taylor. No need to reach out, we’ll deal with it, but it seems there could be a great way to avoid the situation with a bit of logic in your website.

[Simon Miles @simonrmiles]

@AmazonUK A feature suggestion, based on recent experience: a pop-up warning that says “You’ve previously ordered the same book, for the same person at the same address. Are you sure you want to continue?”

You’re welcome!

[Simon Miles @simonrmiles]

@BBCPanorama @BBCOne @BBCiPlayer Thank you for a powerful and shocking documentary. However, I am red/green colour blind and much of the red text on screen is unreadable. Please can you ensure you design captions that are #accessible and able to be read by all viewers.

[Simon Miles @simonrmiles]

@DiscoverDogsUK We’d love to come. Unfortunately our family includes 2 dogs which means that this event, which states it’s family friendly while not allowing dogs to attend, is out of bounds for us. Oh the irony…

[Simon Miles @simonrmiles]

@JHowellUK Doesn’t this prove that this account is simply a bot? Surely, when the news is full of the tragic murder of one of your colleagues, only a bot would post something so insignificant.

[Simon Miles @simonrmiles]

@PSB_JFA Vinyl bought AND streaming elsewhere in the house! Loving your work gentlemen!

[Simon Miles @simonrmiles]

@CharlesSchwab Thanks, DM sent.

[Simon Miles @simonrmiles]

Stuck in limbo between @RevolutApp and @CharlesSchwab. Does anyone want to fix things so that I and others can transfer USD to Revolut? Shocking lack of care from both companies, both blaming each other.

[Simon Miles @simonrmiles]

@Channel4 your constant stream of ads during #102minutes is the most crass and disrespectful bit of programming I've ever seen. Shame on you.

[Simon Miles @simonrmiles]

@mrtcropper Have a word with @DschimBob , he may have an idea… 😉