Singtel Support

We’re online everyday from 9am to 11pm. Tweet to us for support/ queries on our products & services. For more online help, visit

[Singtel Support @SingtelSupport]

@u7ed2x2 Hi there, could you share with us a little more on your concerns so that we can look into it further. - John

[Singtel Support @SingtelSupport]

@koeymi05 Hi there, we saw your tweet! Do let us know if you're still facing billing issues, so that we can advise further. - Haz

[Singtel Support @SingtelSupport]

@David_Jungg Hi there, kindly try re-booting your Singtel equipment (Optical Network Router & Singtel wireless router). At the same time, please let us know if there are any red lights reflected on any of the equipment's so we can check and advise further. - Eve

[Singtel Support @SingtelSupport]

@neoander7 Hi there, not that we know of. Please reboot your Optical Network Terminal and Modem as it helps refresh the connection. Let us know how it goes. - Shar

[Singtel Support @SingtelSupport]

@Spitz_sin Hi there, kindly share your roaming enquiries with us, so that we can assist you further. Thank you. - Pn

[Singtel Support @SingtelSupport]

@Spitz_sin Thanks for your confirmation! If you're well covered under the roaming plan that covers the destination you're in, you should incur any additional roaming charges. Nonetheless, if you see the charge in your upcoming bill, do let us know again. - Shar

[Singtel Support @SingtelSupport]

@RAMESHR77 Hi there, we've responded to you via IG DM. Do continue to liaise with us there. 🙏 - Ling

[Singtel Support @SingtelSupport]

@sarahcoldheart Great to know that! Have a wonderful weekends! 😉 - Ling

[Singtel Support @SingtelSupport]

@sarahcoldheart Hi there, we came across your post. Kindly assist to update your My Singtel App to version 10.22.1 and it should resolve the issue. Thanks! 🙏 - Ling

[Singtel Support @SingtelSupport]

@luckxb_sg Great to know that! Have a marvelous weekends! 😉🙏 - Ling

[Singtel Support @SingtelSupport]

@luckxb_sg Hi again, we understand that the relevant team had gotten in touch with you previously. Please continue liaising with them as they will be there to assist you further. Thank you. - Shar

[Singtel Support @SingtelSupport]

@griffonboi @Singtel Hi again, we wish to clarify on this further. As the payphones can only support local calls, the payphones do not have any card or coin slots. Hope this clarifies. - Haz

[Singtel Support @SingtelSupport]

@ckhuang17 Noted on that. Please drop us a DM! - Shar

[Singtel Support @SingtelSupport]

@ckhuang17 Thanks for sharing this. Kindly toggle the airplane mode ON/OFF to refresh the connection. Additionally, please select 4G for the time being. After a while, please power OFF and ON your mobile device and switch back to 5G, then see how it goes.🙏 - Soo

[Singtel Support @SingtelSupport]

@ckhuang17 Hi there again, kindly let us know if you’re facing intermittent connection or completely no service and also if it’s happening only at a specific location or across multiple locations so that we can advise further.🙏 - Soo

[Singtel Support @SingtelSupport]

@ckhuang17 Hi there, thank you for reaching out to us again. Do let us know if you're using a Postpaid / Prepaid / hi! by Singtel / GOMO eSIM, so that we can advise further. - Haz

[Singtel Support @SingtelSupport]

@griffonboi @Singtel Hi there, thank you for sharing this with us. Kindly allow us to share that only local calls can be made through the payphone. Rest assured, we will highlight to the relevant team for further checks. 🙏- Soo

[Singtel Support @SingtelSupport]

@luckxb_sg Let us check on this, appreciate your patience in the meantime! - Shar

[Singtel Support @SingtelSupport]

@luckxb_sg Hi again, we wish to look into this further. Do drop us a DM and if there's any Case/Reference ID advised to you recently, please share it with us so that we can check on it further. - Haz https://t.co/cZ9UiVvfrD