@HeathrowExpress Our train is stuck outside southall station. Been standing still for 20 minutes. 1 announcement saying it would be fixed in 3-5 minutes.
NOT ENOUGH COMMUNICATION!!!
What is happening??
@British_Airways@jessieisarobot@British_Airways I think your customer service team should be embarrassed and appalled. We are also experiencing higher than normal work loads on account of being humans with jobs at Christmas. But we still get our jobs done. You need to respond. It has been 3 weeks. #bafail
No response from @British_Airways regarding poisoning of my girlfriend on our flight to LHR this week. We have tried calling and messaging but NOTHING. First 2 days in Britain ruined - BA served meal with wheat in it despite us specifically ordering gluten free. Any thoughts BA?
@British_Airways@jessieisarobot Hi sue. Thank you. I am afraid we also have a high volume of things to do as the first 2 days were ruined due to British airways negligently serving food which made my girlfriend very unwell. I simply do not believe that human cannot contact us today
@British_Airways David B. Still no response. You and your colleagues are not doing their job. We have done everything that is asked of us. Please respond or connect us directly with somebody who can help us. BA caused a passenger to become very ill due to neglegence. We need to speak to a human
@British_Airways@jessieisarobot@British_Airways I’m starting to believe that no humans work for BA and those that do, have no idea what they are doing. WE USED THE COMPLAINT PORTAL - NOBODY HAS RESPONDED. Somebody at your company take responsibility and call us as we requested. This is DISGUSTING.
@AmericanAir at gate waiting for delayed flight AA3139. ZERO information from gate agent. Nothing. I went to ask and they said they had no idea where our plane is. Pretty frustrating. #americanairlines#badservice#flightdelay
@Delta Was disappointed to see the check in agent who then was the gate agent for my flight not wearing her mask correctly. She was one of the only people I saw in the whole airport at BNA, passengers included, who were not wearing their mask fully.
#WearAMask
@British_Airways please help my parents get home. They are pensioners and at risk and your customer service is putting them in jeopardy. You have a duty of care, please fulfil it. #ba#britishairways#bafail
@British_Airways onhold for hours, finally spoke to someone, gave details, got cut off. Won’t allow us to manage booking online. In Australia, need to get back to UK ASAP #PleaseHelp