Simon White

[Simon White @sjwhite00]

@nsandihelp Using online access for the first time & not impressed. Letter says "call us to create password". After debating with your phone bot, it seems I have to wait longer for a temp pass in a letter. Tried "forgot password" method and end up with existential error messages.

[Simon White @sjwhite00]

@Gatwick_Airport credit where due, a really smooth journey through LGW north terminal this morning. Busy day but lots of cheerful staff. Thank you.

[Simon White @sjwhite00]

@SW_Help Thanks DM. Just my card then. Not been used for a few weeks. Account looks ok so I'll have to email someone.

[Simon White @sjwhite00]

@MarkDDennisPR @SW_Help SWR website still claims 5 minutes before departure for app tickets. Nice bit of consistency.

[Simon White @sjwhite00]

@SW_Help X team can't fix this but maybe you can report daft decisions; Started at BKA, planned change at EFF, delayed, now going back to BKA as signaller let 2G13 go ahead of 2D11. We needed connection to 2G20. If not restoring services at BKA, we need connections to function.

[Simon White @sjwhite00]

@AskNationwide Thanks. It may be @hyperjar at fault, but the open banking request just fails every time. Will call in to see if anything is at least being requested.

[Simon White @sjwhite00]

@AskNationwide I'm seeing repeated failures on the android app and also unable to use an open banking connection. Just me or has something broken?

[Simon White @sjwhite00]

@walker82_becky @hyperjar Same problem here. Any attempted connection results in an error message. Interesting that nationwide reports no open banking approvals, so it's not even getting that far.

[Simon White @sjwhite00]

@SW_Help Ok thanks. Not promising then. Talking to you guys is the only reason I use X now.

[Simon White @sjwhite00]

@SW_Help starting a new thread for the next delayed train... Any idea what's happened to 1809 ex Waterloo, 2D53. A few of us waiting at Bookham and it doesn't seem to be moving.

[Simon White @sjwhite00]

@SW_Help @RednWhiteJames The 1739 has been an Areterio service for about 4 months now. So that's a fairly fundamental error by planning team.

[Simon White @sjwhite00]

@SW_Help Ok noted. As expected but a frustrating scenario.

[Simon White @sjwhite00]

@SW_Help this Q is now hypothetical as I've just given up on the journey; at BKA when you cancel the only train on a 1 per hour service, will SWR pay for taxi to next station e.g EFF or LHD? Delay relay doesn't work in these cases because I'm trying to avoid being an hour late.

[Simon White @sjwhite00]

@AvantiWestCoast A few forum posts suggests this has been broken for ages. No other sites list your advance fares for this route either. Hopefully a split ticket works on the day. Please do report. Thanks.

[Simon White @sjwhite00]

@AvantiWestCoast hi, trying to buy BKA-GLC advance tickets and getting "no seats available". Date 21/10 with many seats shown if I search only for direct EUS-GLC. Any advice on getting a through ticket? Would be nice to avoid a split if something goes wrong.

[Simon White @sjwhite00]

@SW_Help morning, currently at Bookham, none of the platform info displays are working. Just showing SWR rather than train info. Can you get someone to turn them off and on again please.

[Simon White @sjwhite00]

@SW_Help Except on your app it's hidden. Displays "1 Railcard" regardless of number selected. So no way of knowing you've got it wrong until the email turns up after you've paid.

[Simon White @sjwhite00]

@SW_Help when adding fam railcard to journey; is it bug or feature you must + the child number to match the number of children already selected at first screen? Just realised I've only got 1 discounted child ticket today not 2. Can't think why you'd not want numbers to match?

[Simon White @sjwhite00]

@SW_Help I'm aware of MCT. But last two trips heading west you cancelled the next train via Bookham and you ended up paying me delay repay. I'd prefer to just get to my destination.

[Simon White @sjwhite00]

@SW_Help it seems to be impossible for 0539 WAT-GLD (2D03) to run to schedule. My hopes of connecting to Reading trains get dashed every time. Maybe time for the planners to give in and retime it.