@grebble Hi @grebble - I'm sorry to hear about the delay in this. This is not the service we intend to provide. Please can you check your DM's as I've reached out to fix this issue today?
Hi @OliviaThurbon13 - please can you send us a DM so we can assist you further on this? Alternatively, you can send our customer support team an email on [email protected]. They can also be reached on live chat through our website instead of our app if that is where you're having issues at https://t.co/jvS0CeW8X0. Click on the chat icon to start a live chat.
@sarahorsfield Hi Sara thank you for getting in touch. Please can we ask you to reach out to us via direct message or live chat through your HyperJar app. We will be able to assist you and resolve any issues.
@Griffster0077@AppStore Hello,
Thank you for getting in touch! We'd be more than happy to look into this for you, could you please send us a direct message or come to us via live chat through the HyperJar app so we can help resolve this as quickly as possible?
Kind Regards
@Griffster0077@AppStore Hi @Griffster0077 - this sounds like an issue where the bus service company wasn't selected as part of the auto-link feature. We'd be more than happy to investigate further into this, please check your DM's as we've reached out to support further. Thanks!
@bigstinkyron@F1tzChivalry Hi @bigstinkyron - We do aplogise for any disruption this may have caused. If the issue is still ongoing, please check your DM's as we've reached out to offer further assistance.
@iam6ft5inches@WhichMoney Hello,
Sorry to hear you're encountering issues with your HyperJar account. Please can you reach out to us either via direct message or through our Live Chat via the HyperJar app, and our support team will be able to assist you.
Kind Regards
@F1tzChivalry Hello,
Sorry to hear you are encountering this issue, this is not the the experience we want for our customers. We want to help get this resolved as quickly as possible, please could you send us a direct message so we can gain some further information from you?
Kind Regards
@grbabic Hi Peter,
That's a common mistake and no worries at all. Our onboarding team will reach out to you if there are any issues regarding your application and advise you on how to proceed.
If the issue is still ongoing, please drop us a DM so we can escalate it.
Hi and thank you for wanting to use HyperJar!
Yes, that's correct. If your child is under 17, you'll first need to register for an adult HyperJar account. Once you've completed the required verification checks and your account is verified, you'll be able to set up a Kids Account for your 15-year-old straight away and order their HyperJar card.
If you have any further questions, please contact us via Live Chat in the HyperJar app or email us at [email protected].
Kind Regards,
HyperJar Support
@ScouseMarkie@hyperjarhelp Okay let’s escalate this asap - we’ve followed you, please DM us the email address linked to your HyperJar account and we’ll get this looked into. Apologies.
👨👩👧👦'Great for family budgets'
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We’ve loved reading your Trustpilot reviews these past few weeks 💚. From family spending and organised saving in jars, to zero-fee travel and helpful support, your stories remind us why we do what we do. Thanks for sharing the love (and for your honest feedback when we don't get it right - it helps us get better every day).
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👶Love our kids' cards? Cast your vote for HyperJar in the Best Children's Financial Provider category here: https://t.co/Hbs0KgeU9t
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