@TK_HelpDesk It took a very delayed reply to get here, but thank you for the positive outcome. Email received! I hope this is a step toward faster, more customer-centric service in the future.
@TurkishAirlines Still a great airline for food and in-flight service. However, scaling up and increasing routes isn't enough if quality drops. Customer service needs more honesty, and flight delays must be addressed. Hope they return to their previous great standards!
@TK_HelpDesk Finally, the airline accepted my valid digital signature terms & is proceeding with the refund. I appreciate this step and hope they improve their customer service with more honesty. The other dispute goes to @SHGM . Deleting past posts soon!
@TurkishAirlines Wow, so many complaints flooded in just the last 24 hours. It’s definitely not just me their attitude is straight-up trash. Honestly, being absolute low-life scammers must run in their family blood, just a bunch of shameless crooks teaching each other the exact same dirty tricks.
@Saidineshpaka@TK_HelpDesk@TurkishAirlines These coward gutter filths don’t care; they will just keep repeating their PR posts because dishonesty runs in their blood. It's a massive internal and external syndicate. They deploy fake agents to fool you, pocket your money, and split the profits among themselves.
@TurkishAirlines Where documented damage claims lead, you happily run away. Stop hiding behind PR campaigns and copy-paste templates while your official support ghosts international passengers. Pay the damages. @SHGM@EASA@EU_Consumer@euronews@POLITICOEurope
@MahinurOzdemir@RTErdogan As a traveler from Finland,it is shameful to see how @TurkishAirlines treats international passengers. Official support completely ghosts documented damage claims while templates hide internal negligence. Travelers deserve real accountability, not just PR. @RTErdogan@TK_HelpDesk
@GoTurkiye I trusted this @TurkishAirlines with my money, but when things went wrong, they completely ghosted my claims. Instead of helping, they let fake helpdesks target frustrated customers. International travelers deserve protection from this negligence. @TK_HelpDesk
@TurkishAirlines@sport24live@SHGM I trusted this airline, but official support completely ghosted my claims. Instead of helping, they let fake helpdesks target frustrated customers for scams. I will continue sharing this nightmare across tourism and aviation circles. Travelers deserve to know the truth.
@TK_HelpDesk That concludes it.I will post my story across tourism, politics, and aviation X pages to warn the public. You need to be unmasked.While official support ignore customers,scammers use your brand to steal data.I won't stop until this negligence is exposed to international travelers
@TK_HelpDesk@TK_HelpDesk You are continuing to lie. But I also suspect your other departments like finance/inquiry are dishonest and actively stealing the money; this looks like it could be a big syndicate.
@TK_HelpDesk@TK_HelpDesk Thank you for the reply. This confirmation proves that your actual customer service has never contacted me on Facebook, and I am still being completely ghosted by your team on Facebook regarding my official claims.
@TK_HelpDesk Can you please confirm if the account "HelpDesk Rep Russell" is an official representative? Since this Facebook account does not have a blue checkmark, I suspected it might be a scam attempt. If it is not, then no further communication was be made on Facebook. Please replay.